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- Tasks: Manage client caseload and ensure compliance with fire safety regulations.
- Company: Join Sureserve Compliance Fire Ltd., a leader in life safety services.
- Benefits: Enjoy 25 days holiday, hybrid working, and ongoing career development.
- Why this job: Make a real difference in fire safety while growing your career.
- Qualifications: Strong communication skills and ability to manage workloads independently.
- Other info: Diverse and inclusive workplace with excellent mentoring opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.
Role Overview:
The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in accordance with the contract requirement.
Responsibilities:
- Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
- Liaise and cooperate with the team to ensure all processes and procedures are followed
- Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
- Produce monthly customer KPI reports
- Ownership of your own Client caseload
- A sound understanding of the works being carried out and be able to translate this simply and effectively, when talking to internal and external customers
- Prepare/raise material orders as required to meet the programme
- Input and maintain data on the management system
- Provide feedback/comments on failures or requirements
- General admin related tasks
Skills & experience:
- Proactive, self-starter with an eye for detail
- Able to manage own workload, work independently while adhering to strict regulations and deadlines
- Exceptional communication skills, confident to communicate with colleagues & clients at all levels
- Ability to work in a high-pressure environment whilst ensuring self-care
- Good administration and I.T. skills (Word, PowerPoint, Excel)
Benefits:
- 25 days holiday (plus the bank holidays)
- Extra day off for your birthday
- Pension contributions
- Hybrid working
- Career progression opportunities
- Ongoing Mentoring and career / performance coaching
- Commitment to training and development
- Employee Assistance Program
- Free 24/7 Virtual GP service
- Bike 2 Work scheme
- Discount benefits hub
- Health cash back scheme
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.
Client Coordinator in Sussex employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator in Sussex
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Coordinator role, and who knows? They might just have the inside scoop on openings at Sureserve or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research Sureserve Compliance Fire Ltd. and understand their services. Be ready to discuss how your skills align with their needs, especially around client communication and managing workloads.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your own caseload or handled multiple tasks under pressure. This will demonstrate that you’re the proactive self-starter they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sureserve team.
We think you need these skills to ace Client Coordinator in Sussex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Coordinator role. Highlight your relevant experience in managing client relationships and your ability to handle queries effectively. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves liaising with clients and engineers, it's crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to show us you can translate complex information simply and effectively.
Highlight Your Proactivity: We love self-starters! In your application, share examples of how you've taken initiative in previous roles. Whether it’s managing your own workload or improving processes, let us know how you’ve made a difference.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Sureserve Group
✨Know Your Stuff
Make sure you understand the basics of fire safety and electrical compliance services. Familiarise yourself with the key responsibilities of a Client Coordinator, like managing client caseloads and liaising with engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with clients and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the job.
✨Be Proactive
Highlight your proactive nature during the interview. Share instances where you took the initiative to solve problems or improve processes. This aligns perfectly with what the company is looking for in a self-starter who can manage their own workload.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about the team dynamics or how success is measured for the Client Coordinator position. It’s a great way to engage with the interviewer and leave a lasting impression.