Scheduler

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Application deadline is 9th January 2026

Role Overview:

Provide an efficient schedule of work for all contracts and manage capacity for the periods that the works are required and meeting contractual SLA\’s (both servicing and reactive / planned works) and work collaboratively with the contract administration teams and field engineers.

Key Responsibilities:

• Deliver efficient scheduling and re-scheduling works as required and schedule at least one/two weeks ahead.
• Reconciliations of the previous day\’s work
• Managing capacity to deliver the workload, liaising with contract teams
• Analyse workload data to ensure best scheduling practice is used (i.e. geography / skill set / existing works scheduled)
• Develop and promote best practice for processes and end users
• Support with inbound/outbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner
• Answer customer queries and take ownership of any issues arising through to completion
• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely
• Ensure all jobs are assigned to the relevant engineers within designated regional/client areas
• Ensure the engineers are aware of their daily schedules by assigning work their work and communicating any specific requirements
• Support customers\’ expectations, keep customers informed for early or late arrivals, redeploying and rescheduling appointments
• Study and maximise full use of contracted SLA\’s for business benefit
• Monitor the efficient operation of processes
• Embrace any future plans or processes with enthusiasm, including any necessary training requirements which ensures confident use of potential future systems
• Assign all emergency jobs to the relevant engineers within designated regional/client areas
• Maximise diaries and support the delivery of the service team
• Adapt to, and complete any additional ad-hoc requests as instructed by your line manager

Skills & Experience

• Practical experience in scheduling, or similar, ideally within the housing or facilities sector
• Experience with scheduling tools/software
• Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
• Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
• Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
• Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
• IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £30,000 per annum
• Contributory pension scheme
• Life assurance
• 20 days +