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- Tasks: Handle emergency calls and provide top-notch customer support during out-of-hours.
- Company: Sureserve, a leader in compliance and energy services across the UK.
- Benefits: Flexible working from home, part-time hours, and immediate start available.
- Why this job: Join a dynamic team making a real difference in people's lives.
- Qualifications: Motivated individuals with strong communication skills and reliability.
- Other info: Opportunity for growth in a supportive and impactful environment.
The predicted salary is between 13 - 16 £ per hour.
Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
This is a working from home opportunity, however applicants must be within a reasonable commute from our Glasgow office (G33 4DB). This post is a permanent contract working part time, 15 hours per week, Saturdays and Sundays 14:00-22:00. We are a 24 hours per day/365 days per year company, and therefore working a rota for public holidays is essential (including Christmas and New Year). We are currently hiring for two open positions, both offering immediate starts for the right candidates. This is a great opportunity for motivated reliable individuals who are ready to step into this role and make an immediate impact.
Role Overview: Act as the main point of customer contact for servicing and responsive maintenance during out-of-hour periods. Handle high volume inbound calls from our customers and engineers, provide customer excellence, front line support, triaging emergencies, logging details on our internal systems and where required escalating issues appropriately.
Key Responsibilities:
- Manage emergency inbound calls from tenants and residents outside of standard office hours, including nights, weekends.
Out of Hours Call Centre Administrator employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Call Centre Administrator
✨Tip Number 1
Get to know the company! Research Sureserve and understand their values, especially around compliance and energy services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling high volume inbound calls, it’s crucial to be comfortable speaking on the phone. Try mock calls with friends or family to build your confidence and improve your communication style.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've handled emergencies or provided excellent customer service. This will demonstrate your ability to triage issues effectively, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Out of Hours Call Centre Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Out of Hours Call Centre Administrator role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can make an impact!
Showcase Your Communication Skills: Since you'll be handling high volumes of calls, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share examples of how you've effectively resolved customer issues in the past.
Be Honest About Your Availability: This role requires working weekends and public holidays, so be upfront about your availability. If you're flexible and ready to commit to the rota, let us know! It shows you're serious about the position and ready to jump in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Sureserve and what we stand for!
How to prepare for a job interview at Sureserve Group
✨Know the Company Inside Out
Before your interview, take some time to research Sureserve and its services. Understand their commitment to compliance and energy efficiency, as well as their client base. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their mission.
✨Prepare for Common Scenarios
As an Out of Hours Call Centre Administrator, you'll likely face various customer scenarios. Think about how you would handle emergency calls or difficult customers. Practising these responses can help you feel more confident during the interview and show that you're ready for the challenges of the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on clearly articulating your thoughts and experiences. Use examples from your past roles where you successfully managed high-pressure situations or resolved customer issues to highlight your skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.