Renewable Installation Engineer in Norwich

Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents, and the environment with safety, integrity, and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a nationwide reach, regional and local relationships and expertise, and commitment to excellent client service, we are set up to be a trusted partner for now and the future.

We are on the lookout for an experienced and dedicated renewables engineer to join our team. This role requires a reliable professional with detailed knowledge of renewable energy systems who can manage complex problems effectively, communicate proficiently, and adapt smoothly to changes. The successful candidate will possess excellent time management skills and a positive attitude, along with a proven ability in delivering high-quality customer service within a team environment.

Overview of Role:

The Renewables Installation Engineer will be responsible for the installation of renewable energy heating and hot water systems to our clients' properties. The role will also involve liaising directly with clients, assessing their specific requirements, and providing bespoke solutions to meet their needs. Close collaboration with our engineering and customer service teams will be vital.

Key Responsibilities:

• Diagnosing and repairing faults within renewable energy central heating and hot water systems across the region.
• Providing technical support and advice to customers and colleagues.
• Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
• Communicating updates and progress of work, completing the required paperwork electronically and manually.
• Ensuring all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work, and COSHH Records, are adhered to during daily work.
• Complying with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.

Key Requirements & Attributes:

• With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards.
• Experience in renewable energy heating and hot water systems is essential for this role.
• Skilled at problem solving and decision making.
• Gas qualifications are desirable for this role.
• It is important that we complete all the appropriate criminal and reference checks before you start working with us.
• Valid Driving License.

Working hours: Monday to Friday 8am till 5pm with 1 hour for lunch.

What We Offer:

• Company vehicle and fuel card.
• Uniform and mobile device.
• Support provided for professional qualifications.
• Employee wellbeing programme, occupational health support, telephone support - counselling for staff.
• Service level awarded annual leave.
• Enhanced maternity and paternity packages.
• Dental/Healthcare cash plan.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender Equality Working Group.
• Sureserve Academy - a platform for development, career progression.
• Employee Voice Programme.
• Social activities for all of our Teams.
• Sureserve Legends - celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.