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- Tasks: Maintain and repair heating systems in domestic properties, ensuring efficiency and safety.
- Company: Join Sureserve, a leader in affordable heating and energy solutions.
- Benefits: Company vehicle, professional development support, and employee wellbeing programmes.
- Why this job: Make a real difference in people's lives by providing warm and safe homes.
- Qualifications: Gas qualifications (CCN1, CENWAT, HTR1, CKR1) required.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
We are seeking an experienced gas engineer to join our busy team to carry out service and repairs on domestic heating and hot water systems for our customers.
Overview of Role:The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.
Key Responsibilities:- Carry out service and maintenance works on a variety of domestic properties across the region.
- Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
- Communicate updates and progress of work, completing the required paperwork electronically and manually.
- Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
- To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.
- Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1.
- Out of Hours evening and weekend cover on a rota basis is required as part of this role.
- A friendly and professional attitude to build strong relationships with clients & tenants.
- It is important that we complete all the appropriate criminal and reference checks before you start working with us.
- Company vehicle and fuel card.
- Uniform & mobile device.
- Support provided for professional qualifications.
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
- Service level awarded annual leave.
- Enhanced maternity & paternity packages.
- Dental/Healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy- a platform for development, career progression.
- Employee Voice programme.
- Social activities for all of our Teams.
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
Heating Engineer- Dual Fuel in Norwich employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Engineer- Dual Fuel in Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the heating and energy sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got gas qualifications, make sure to highlight them in conversations. Talk about your experience with service and maintenance works to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies like Sureserve through our website. Express your interest and ask about upcoming opportunities.
✨Tip Number 4
Prepare for interviews by brushing up on your customer care skills. Remember, it’s not just about fixing heating systems; it’s about building strong relationships with clients and tenants too!
We think you need these skills to ace Heating Engineer- Dual Fuel in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Heating Engineer role. Highlight your gas qualifications and any relevant experience in maintaining heating systems. We want to see how your skills match what we're looking for!
Showcase Customer Care: Since customer satisfaction is key for us, include examples of how you've provided excellent service in previous roles. A friendly and professional attitude goes a long way, so let that shine through in your application!
Be Clear and Concise: When filling out your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sureserve Group
✨Know Your Stuff
Make sure you brush up on your gas qualifications and relevant regulations. Be ready to discuss your experience with heating systems, as well as any specific challenges you've faced and how you overcame them.
✨Show Your Customer Care Skills
Since customer satisfaction is key for Sureserve, think of examples where you've gone above and beyond for clients or tenants. Highlight your friendly and professional attitude, and be prepared to explain how you build strong relationships.
✨Safety First
Familiarise yourself with health and safety requirements, including Risk Assessments and Safe Systems of Work. Be ready to discuss how you ensure compliance in your daily work and any experiences where safety was a priority.
✨Ask Thoughtful Questions
Prepare some questions about the company’s approach to decarbonisation and energy efficiency. This shows your interest in their mission and values, and it gives you a chance to see if their goals align with yours.
