Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage emergency appointments and communicate with customers and engineers after hours.
- Company: Join Sureserve Energy Services, a leader in smart meter installations across the UK.
- Benefits: Enjoy competitive salary, generous leave, and access to retail discounts.
- Why this job: Be part of a team making a real difference in energy efficiency and customer service.
- Qualifications: Good communication skills and GCSE level education required.
- Other info: Flexible working hours with opportunities for personal development.
The predicted salary is between 17214 - 17214 £ per year.
About Sureserve Energy Services Meters: Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
The Role: Working within a small team and reporting into the Out of Hours Senior, the Out of Hours team are responsible for vetting and assigning our client emergency appointments outside of working hours. The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA. This is a varied role, providing many opportunities to further develop your skills.
Key Responsibilities:
- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas.
- To ensure the engineers are aware of any emergencies that have been assigned to them.
- To ensure the customer and client is called with an ETA of engineer arrival.
- To ensure all outstanding appointments are called and either rescheduled or cancelled.
- To ensure all calls are answered within a timely manner.
- To ensure processes are followed at all times to ensure the efficiency of the operation.
- To adapt to and complete any additional ad-hoc requests as instructed by your line manager.
The Individual:
- Good geographical knowledge.
- Excellent communication skills.
- A good telephone manner.
- The ability to record information with a high degree of accuracy.
- Be self-disciplined and self-motivating.
- Office experience.
- Good standard of Education - GCSE level.
What we are offering:
- Competitive salary.
- Contributory Pension scheme.
- Life assurance.
- 29 days annual leave inclusive of bank holidays.
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carers leave, neonatal leave, IVF, and assisted conception leave.
- Sureserve Benefits Hub, accessing over 1000s retail discounts.
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family.
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family.
- Bike2Work scheme.
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments: As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.
Pre-employment checks: Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Salary - £17,214 for 25 hours per week Monday to Friday 5:00PM - 10:00PM.
Locations
Out of Hours Dispatcher in Newmarket, Suffolk employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Dispatcher in Newmarket, Suffolk
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Out of Hours Dispatcher role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, get comfortable with speaking clearly and confidently. Maybe even do a mock call with a friend to nail down your telephone manner.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of the jobs you've applied for and any follow-up actions you need to take. This will help you manage your time effectively and ensure you don’t miss any opportunities.
We think you need these skills to ace Out of Hours Dispatcher in Newmarket, Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Out of Hours Dispatcher role. Highlight your relevant experience, especially in customer service and administrative tasks, to show us you're the perfect fit!
Show Off Your Communication Skills: Since this role involves speaking directly with customers and engineers, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Accurate and Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. We want to see that you can record information accurately, just like you would in the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sureserve Group
✨Know Your Stuff
Familiarise yourself with Sureserve Energy Services and their mission. Understand the role of an Out of Hours Dispatcher and how it fits into the bigger picture of energy efficiency and customer service. This will show your genuine interest in the company and the position.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could face, like handling emergency calls or explaining ETA to customers. This will help you feel more prepared and relaxed during the interview.
✨Show Off Your Geographical Knowledge
Brush up on your geographical knowledge, especially regarding the areas Sureserve operates in. Being able to demonstrate your understanding of regional specifics can set you apart from other candidates and show that you're ready to hit the ground running.
✨Be Ready for Situational Questions
Prepare for situational questions that assess your problem-solving skills and ability to handle emergencies. Think of examples from your past experiences where you successfully managed a crisis or adapted to unexpected changes. This will highlight your self-discipline and motivation.
