At a Glance
- Tasks: Support digital transformation by improving business processes and driving digital adoption.
- Company: Join Sureserve, a leader in compliance and energy services across the UK.
- Benefits: Enjoy a competitive salary, 24 days leave, and access to retail discounts.
- Other info: Flexible working environment with opportunities for career growth and inclusivity.
- Why this job: Make a meaningful impact in communities while developing your skills in a supportive team.
- Qualifications: Experience with business applications and a good understanding of data quality is essential.
The predicted salary is between 40000 - 40000 £ per year.
Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
Overview of the Role: The Digital Transformation Analyst supports the delivery of SCE's Digital Transformation Strategy by helping improve business processes, systems, data quality and digital adoption across the organisation. Working under the direction of the Head of Digital Transformation, the role partners with stakeholders to gather requirements, implement digital solutions and drive continuous improvement initiatives that enhance operational efficiency and service delivery.
Key Responsibilities:
- Provide functional support for core business systems and applications
- Investigate and resolve system and process-related issues
- Escalate technical, security and infrastructure matters where required
- Manage support requests and maintain system documentation
- Identify opportunities to improve system performance and user support
Why Join Us: You'll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.
Essential Knowledge & Experience:
- Experience supporting business applications, digital systems or technology-enabled business change
- Experience investigating issues, identifying root causes and coordinating resolutions
- Experience gathering requirements and supporting process or system improvements
- Experience creating business and user documentation, including process maps, guides and training materials
- Experience supporting user training, system demonstrations or digital adoption initiatives
- Good understanding of data quality and information management principles
- Strong working knowledge of Microsoft 365 applications and digital technologies
Salary: £35-40K per annum
Location: Waltham Abbey, London, E4 7RW
Contract Type: Permanent
Working Hours: 40hrs per week
Working pattern: Monday-Friday
Benefits: We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
- Competitive salary
- 24 days annual leave plus bank holidays
- Sureserve Benefits Hub, accessing over 1000's retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics - salary sacrifice purchase scheme
Equal Opportunities: Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable Adjustments: As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [insert email address here]
Pre-employment Checks: Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Digital Transformation Analyst in London employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Transformation Analyst in London
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We think you need these skills to ace Digital Transformation Analyst in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Sureserve Group, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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How to prepare for a job interview at Sureserve Group
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Sureserve Group might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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