The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.
Duties for Area Manager
Responsible for customer services including complaint resolution
Work closely with HR colleagues on employee‑related issues that may occur throughout the employee lifecycle.
Attend all contract meetings and report back to theHead of Region
Monitor parts usage and credit returns to procurement department
To ensure compliance is met on all contracts
Responsible for all financial invoicing on time and chargeable works management
Ensure letter procedure is adhered to and take full responsibility for no access procedure
Achieving and maintaining 100% compliance on servicing programmes
Manage key functions and roles within the Region
Be the main link with our clients in terms of contract management
Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
Assist in the preparation of bidding and contracting for new work
Heavily involved in recruiting and monitoring probationary periods
All associated ad‑hoc administrative duties
The successful candidate will have
Qualified Domestic Gas Engineer (holding current ACS qualification)
Previous Area Manager experience preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Highly proficient in MS Office, in particular Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills
Benefits
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of
Contract Manager - Mechanical Sureserve Compliance South · Dartford, Kent in London employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
