The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Duties for Area Manager
Responsible for customer services including complaint resolution
Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
Attend all contract meetings and report back to the Head of Region
Monitor parts usage and credit returns to procurement department
To ensure compliance is met on all contracts
Responsible for all financial invoicing on time and chargeable works management
Ensure letter procedure is adhered to and take full responsibility for no access procedure
Achieving and maintaining 100% compliance on servicing programmes
Manage key functions and roles within the Region
Be the main link with our clients in terms of contract management
Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
Assist in the preparation of bidding and contracting for new work
Heavily involved in recruiting and monitoring probationary periods
All associated ad-hoc administrative duties
The successful candidate will have
Qualified Domestic Gas Engineer (holding current ACS qualification)
Previous Area Manager experience preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Highly proficient in MS Office, in particular Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills
Benefits
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
Sureserve Benefits Hub, accessing over 1000's retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks
Contract Manager - Mechanical in Honiton employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
