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- Tasks: Maintain and repair heating systems in clients' properties, ensuring efficiency and safety.
- Company: Sureserve delivers essential heating and energy solutions with a focus on sustainability and customer care.
- Benefits: Enjoy a company vehicle, professional development support, wellbeing programmes, and flexible working options.
- Why this job: Join a progressive team making a real impact on energy efficiency and community wellbeing.
- Qualifications: Gas qualifications (CCN1, CENWAT, HTR1, CKR1) are essential; friendly attitude required.
- Other info: Inclusivity is key; we celebrate diversity and offer adjustments during recruitment.
The predicted salary is between 30000 - 42000 £ per year.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a nationwide reach, regional and local relationships and expertise, and commitment to excellent client service, we are set up to be a trusted partner for now and the future.
We are seeking an experienced gas engineer to join our busy team to carry out service and repairs on domestic heating and hot water systems for our customers.
Overview of Role:The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating and hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.
Key Responsibilities:- Carry out service and maintenance works on a variety of domestic properties across the region.
- Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
- Communicate updates and progress of work, completing the required paperwork electronically and manually.
- Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
- To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.
- Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1.
- Out of Hours evening and weekend cover on a rota basis is required as part of this role.
- A friendly and professional attitude to build strong relationships with clients and tenants.
- It is important that we complete all the appropriate criminal and reference checks before you start working with us.
- Company vehicle and fuel card.
- Uniform and mobile device.
- Support provided for professional qualifications.
- Employee wellbeing programme, occupational health support, telephone support - counselling for staff.
- Service level awarded annual leave.
- Enhanced maternity and paternity packages.
- Dental/Healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy - a platform for development, career progression.
- Employee Voice programme.
- Social activities for all of our Teams.
- Sureserve Legends - celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
Heating Engineer employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Engineer
✨Tip Number 1
Familiarise yourself with the latest heating technologies and energy efficiency practices. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the role and the company's mission of decarbonisation.
✨Tip Number 2
Network with professionals in the heating and energy sector. Attend industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare to discuss your experience with customer service, as this role requires high levels of client interaction. Think of specific examples where you've successfully resolved issues or built strong relationships with clients to showcase your skills.
✨Tip Number 4
Research Sureserve's values and recent projects. Understanding their commitment to safety, integrity, and respect will allow you to align your answers during the interview with what they prioritise, making you a more appealing candidate.
We think you need these skills to ace Heating Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Heating Engineer position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Qualifications: Make sure to emphasise your gas qualifications, such as CCN1, CENWAT, HTR1, and CKR1. Clearly state these in your CV and cover letter to demonstrate that you meet the essential criteria.
Showcase Customer Care Skills: Since customer satisfaction is a priority for Sureserve, include examples of how you've provided excellent customer service in previous roles. This could be through direct interactions or by ensuring high-quality work.
Tailor Your Cover Letter: Write a personalised cover letter that reflects your understanding of Sureserve's mission and values. Mention your commitment to safety, integrity, and respect, and how you can contribute to their goals in decarbonisation and energy efficiency.
How to prepare for a job interview at Sureserve Group
✨Know Your Qualifications
Make sure you are well-versed in your gas qualifications, such as CCN1, CENWAT, HTR1, and CKR1. Be prepared to discuss how these qualifications have equipped you to handle various heating systems and ensure safety.
✨Demonstrate Customer Care
Since customer satisfaction is key, think of examples where you've gone above and beyond for clients or tenants. Highlight your friendly and professional attitude, as building strong relationships is crucial in this role.
✨Familiarise Yourself with Health and Safety Protocols
Understand the importance of health and safety regulations in your work. Be ready to discuss how you adhere to Risk Assessments, Safe Systems of Work, and COSHH Records during your daily tasks.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to troubleshoot heating issues or manage unexpected challenges while ensuring compliance and customer satisfaction.
