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- Tasks: Join us as a Gas Engineer, handling repairs and servicing while ensuring customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy 28 days annual leave, overtime opportunities, and a supportive employee assistance programme.
- Why this job: Be part of London's largest gas contractor, offering job security and career progression in a diverse environment.
- Qualifications: You need valid ACS qualifications, a full UK driving licence, and a passion for customer service.
- Other info: We celebrate diversity and provide reasonable adjustments during recruitment for those who need them.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
We have an exciting opportunity for an experienced Gas Engineer to join our growing team, the successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you
- Additional earnings via ECO
- Overtime opportunities
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
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Gas Engineer employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements for gas engineers in the social housing sector. Understanding the unique challenges and expectations in this field can help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Sureserve Group. They can provide valuable insights into the company culture and what they look for in a candidate, which can give you an edge.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role emphasises high levels of customer satisfaction, having specific examples ready can demonstrate your suitability for the position.
✨Tip Number 4
Be ready to showcase your problem-solving skills. As a gas engineer, you'll need to demonstrate your ability to fault-find and meet first-time fix targets, so think of scenarios where you've successfully resolved issues.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Gas Engineer. Focus on your ACS qualifications, any previous roles in social housing, and your customer service skills. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to meet first-time fix targets and your commitment to high-quality standards and customer satisfaction.
Highlight Relevant Qualifications: Clearly list your valid ACS and other relevant gas qualifications in your application. If you have additional certifications or training related to renewables or electrical services, be sure to include those as well.
Showcase Your Soft Skills: In your application, mention your ability to work with a diverse customer base and your experience in delivering high levels of customer service. These soft skills are crucial for the role and should be highlighted.
How to prepare for a job interview at Sureserve Group
✨Showcase Your Qualifications
Make sure to highlight your valid ACS and any other relevant gas qualifications during the interview. Be prepared to discuss how these qualifications have equipped you to handle the responsibilities of a Gas Engineer effectively.
✨Demonstrate Customer Service Skills
Since customer satisfaction is a key focus for the role, be ready to share examples of how you've delivered high levels of customer service in previous positions. This will show that you understand the importance of client relationships in the social housing sector.
✨Prepare for Technical Questions
Expect to face technical questions related to gas repairs and servicing. Brush up on your fault-finding techniques and be ready to explain your approach to maintaining high-quality standards in your work.
✨Discuss Your Experience with Diverse Customers
The ability to work with a diverse customer base is essential. Prepare to discuss any experiences you've had working with different types of clients and how you adapted your communication style to meet their needs.
