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- Tasks: Join us as a Gas Engineer, handling repairs and servicing while ensuring customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy 28 days annual leave, overtime opportunities, and a supportive employee assistance programme.
- Why this job: Be part of London's largest gas contractor, offering job security and career progression in a diverse environment.
- Qualifications: You need valid ACS qualifications, a full UK driving licence, and a passion for customer service.
- Other info: We celebrate diversity and provide reasonable adjustments during recruitment for those who need them.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
We have an exciting opportunity for an experienced Gas Engineer to join our growing team, the successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you
- Additional earnings via ECO
- Overtime opportunities
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
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Gas Engineer employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements of the Gas Engineer role at Sureserve. Understanding their focus on customer satisfaction and first-time fix targets will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Sureserve to gain insights into the company culture and expectations. This can provide you with valuable information that may not be in the job description.
✨Tip Number 3
Prepare to discuss your experience in delivering high levels of customer service, as this is a key aspect of the role. Think of specific examples where you went above and beyond for customers.
✨Tip Number 4
Show your commitment to ongoing professional development by mentioning any additional training or certifications you are pursuing. This demonstrates your dedication to the field and aligns with Sureserve's focus on progression opportunities.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Gas Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Qualifications: Make sure to prominently display your ACS and other relevant gas qualifications in your CV and cover letter. If you have experience in social housing or customer service, be sure to mention it as well.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in working with Sureserve Compliance South. Emphasise your commitment to high-quality standards and customer satisfaction, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at Sureserve Group
✨Showcase Your Qualifications
Make sure to highlight your valid ACS and any other relevant gas qualifications during the interview. Be prepared to discuss how these qualifications have equipped you to handle the responsibilities of a Gas Engineer effectively.
✨Demonstrate Customer Service Skills
Since customer satisfaction is a key focus for the role, be ready to share examples of how you've delivered high levels of customer service in previous positions. This will show that you understand the importance of client relationships in the social housing sector.
✨Prepare for Technical Questions
Expect to face technical questions related to gas repairs and servicing. Brush up on your fault-finding techniques and be ready to explain your approach to maintaining high-quality standards in your work.
✨Discuss Your Experience with Diverse Customers
The ability to work with a diverse customer base is essential. Prepare to discuss any experiences you've had working with different types of clients and how you adapted your communication style to meet their needs.
