The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
Scheduling jobs with customers across multiple contracts.
To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
Answer customer queries and take ownership of any issues arising through to completion.
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
All associated ad-hoc administrative duties.
The successful candidate will have
Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills
What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: 37.5 hours per week contracted with summer/winter hours
Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of
Contact Centre Advisor in Dartford employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
