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- Tasks: Manage daily tasks for engineers and ensure timely communication of data.
- Company: Sureserve delivers essential heating and energy solutions, focusing on safety and sustainability.
- Benefits: Enjoy remote work, wellness programmes, enhanced leave, and career development opportunities.
- Why this job: Join a progressive team making a real impact in social housing and energy efficiency.
- Qualifications: Proficiency in Microsoft packages and strong organisational skills are essential.
- Other info: Weekend shifts only, with a focus on building relationships with clients and engineers.
The predicted salary is between 24000 - 36000 £ per year.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.
Overview of Role: The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients. The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.
Key Responsibilities:
- Planning the day to day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
- Ensuring the cascade of data is both accurate and timely.
- Ensuring up to date records are both produced and kept via the appropriate mediums on time.
- Liaise with the other Contracts Administrators and Supervisors.
- Answering and dealing with phone calls from both Clients and Tenants.
Required Attributes:
- A self-motivated individual, looking to develop and progress within a successful Company.
- Understand and work to an excellent level of customer service.
- The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
- Experience of handling a high volume of calls will be beneficial.
- Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.
It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: Working 8am-5pm Saturday and 8am-4pm Sunday, answering the Out of Hours Calls.
What We Offer:
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
- Service level awarded annual leave.
- Enhanced Maternity & Paternity Packages.
- Dental/Healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy- a platform for development, career progression.
- Employee Voice Programme.
- Social activities for all of our teams.
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
Contract Administrator- Weekends ONLY(homeworking) in Stowmarket employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator- Weekends ONLY(homeworking) in Stowmarket
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the context in which Sureserve operates will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show that you can handle the demands of planning and coordinating works for various engineers.
✨Tip Number 3
Practice your communication skills, especially in handling phone calls. Since the role involves liaising with clients and tenants, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Research Sureserve's values and mission. Being able to align your personal values with those of the company will not only help you stand out but also show your genuine interest in contributing to their goals.
We think you need these skills to ace Contract Administrator- Weekends ONLY(homeworking) in Stowmarket
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required attributes for the Contract Administrator position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles, particularly in housing or facilities management. Mention specific examples of how you've successfully managed tasks similar to those listed in the job description.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with various stakeholders in past positions. This could include managing calls, liaising with clients, or coordinating with team members.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Contract Administrator role.
How to prepare for a job interview at Sureserve Group
✨Showcase Your Communication Skills
As a Contract Administrator, you'll be the link between various stakeholders. Make sure to demonstrate your excellent communication skills during the interview by providing clear and concise answers, and perhaps even sharing examples of how you've effectively communicated in past roles.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills to manage multiple tasks and priorities. Be prepared to discuss specific strategies or tools you use to stay organised, especially when handling a high volume of calls and data.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft packages and IT systems is essential for this position. Brush up on your knowledge of these tools before the interview, and be ready to discuss how you've used them in previous roles to enhance efficiency.
✨Demonstrate Your Customer Service Mindset
Understanding and delivering excellent customer service is crucial. Prepare to share examples of how you've gone above and beyond for clients or tenants in the past, showcasing your friendly and professional attitude.
