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- Tasks: Coordinate daily tasks for engineers and ensure timely communication of data.
- Company: Sureserve delivers essential heating and energy solutions, focusing on safety and compliance.
- Benefits: Enjoy a wellbeing programme, enhanced leave, and career development opportunities.
- Why this job: Join a progressive team making a real impact in social housing and sustainability.
- Qualifications: Proficiency in Microsoft packages and strong organisational skills are essential.
- Other info: Office-based role with a supportive and inclusive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Sureserve
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.
Overview of Role:
The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients.
The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.
Key Responsibilities:
- Planning the day to day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
- Ensuring the cascade of data is both accurate and timely.
- Ensuring up to date records are both produced and kept via the appropriate mediums on time.
- Liaise with the other Contracts Administrators and Supervisors.
- Answering and dealing with phone calls from both Clients and Tenants.
Required Attributes:
- A self-motivated individual, looking to develop and progress within a successful Company.
- Understand and work to an excellent level of customer service.
- The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
- Experience of handling a high volume of calls will be beneficial
- Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.
It is important that we complete all the appropriate criminal and reference checks before you start working with us.
Working hours are: Monday to Friday 8am till 5pm ( with 1 hour lunch), office based in our local Thurrock branch.
What We Offer:
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff
- Service level awarded annual leave
- Enhanced Maternity & Paternity Packages
- Dental/Healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy- a platform for development, career progression
- Employee Voice Programme
- Social activities for all of our teams
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
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Contract Administrator- Planner employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator- Planner
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the context in which Sureserve operates will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show that you can handle the demands of planning and coordinating works effectively.
✨Tip Number 3
Practice your communication skills, especially in handling phone calls. Since the role involves liaising with clients and tenants, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Network with professionals in the facilities management sector. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Contract Administrator- Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in housing or facilities management. Emphasise your organisational skills and any experience with Microsoft packages and IT systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Sureserve's mission and values. Mention your ability to multitask and communicate effectively, as these are key attributes for the Contract Administrator role.
Highlight Relevant Experience: In your application, be specific about your previous roles that involved planning, data management, and customer service. Use examples to demonstrate how you have successfully managed similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Sureserve Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Contract Administrator. Familiarise yourself with the key tasks such as planning works for engineers and maintaining accurate records, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. You might be asked how you would handle difficult conversations or ensure clear communication among team members.
✨Highlight Your Organisational Abilities
The ability to multitask and stay organised is crucial for this position. Be ready to discuss specific examples from your past experience where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to deal with high volumes of calls or manage conflicting priorities, and be ready to explain how you handled them.
