At a Glance
- Tasks: Be the go-to person for customer queries and manage contracts with a focus on service excellence.
- Company: Join Sureserve Compliance South, a leader in social housing and construction.
- Benefits: Enjoy competitive pay, flexible hours, and a range of family-friendly policies.
- Other info: Work in a diverse environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your admin skills.
- Qualifications: Previous admin experience and a knack for customer service are essential.
The predicted salary is between 22950 - 28050 £ per year.
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
Responsibilities include:
- Scheduling jobs with customers across multiple contracts.
- Taking ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
- Answering inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
- Answering customer queries and taking ownership of any issues arising through to completion.
- Raising jobs and making appointments using the main customer database and completing any associated administrative tasks as necessary, logging information accurately and concisely.
- All associated ad-hoc administrative duties.
The successful candidate will have:
- Previous administrative experience, preferably from a social housing/construction background.
- Able to provide a high level of courteous, professional customer service.
- Proficiency in MS Office, in particular, Outlook and Excel.
- Good written and verbal communication skills.
- A flexible attitude with strong organisational skills.
What we can offer you:
- 37.5 hours per week contracted with summer/winter hours.
- Competitive salary.
- Contributory Pension scheme.
- Life assurance.
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days.
- Enhanced maternity, paternity, adoption leave, and other family-friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
- Sureserve Benefits Hub, accessing over 1000’s retail discounts.
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family.
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family.
- Bike2Work scheme.
- Home & Electronics – salary sacrifice purchase scheme.
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk.
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Contract Administrator - 6 Month Contract Sureserve Compliance South · Sureserve Compliance South employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
