Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users of internal business systems, ensuring effective use and alignment with processes.
- Company: Sureserve delivers top-notch compliance and energy services to housing associations and local authorities.
- Benefits: Enjoy a competitive salary, generous leave, private medical insurance, and retail discounts.
- Why this job: Join a dynamic team focused on digital tools, operational efficiency, and continuous improvement.
- Qualifications: Degree in Computer Science or related field preferred; experience in IT support is essential.
- Other info: We value diversity and offer reasonable adjustments throughout the recruitment process.
The predicted salary is between 28000 - 32000 £ per year.
Join Our Team: Business Support Analyst at Sureserve
About Sureserve
Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
Role Overview
We are looking for a Business Support Analyst to provide frontline support to users of our internal business systems, particularly ECOSaaS, ensuring they are used effectively and aligned with business processes. This role plays a key part in helping teams get the most out of our digital tools and platforms, supporting operational efficiency and continuous improvement.
You’ll work closely with stakeholders across the Sureserve Group to troubleshoot issues, gather user requirements, optimise system use, and provide training and documentation. You’ll also support the configuration and improvement of forms and workflows within ECOSaaS and other internal systems.
This role is based in Bathgate, with occasional travel across the UK to meet business needs.
Key Responsibilities
- Deliver and manage high-quality business and software application support to end users
- Act as a first point of contact for ECOSaaS queries and issues
- Build and maintain digital forms within in-house systems to support streamlined workflows and accurate data reporting
- Gather and document clear functional and non-functional requirements from users
- Support system development and configuration in line with user and business needs
- Contribute to process mapping and workflow improvements
- Liaise with internal technical teams to ensure data accuracy, compliance, and system integrity
- Monitor and respond to support tickets, ensuring resolution within SLAs
- Assist with system testing, including User Acceptance Testing (UAT)
- Support onboarding, training delivery, and creation of user documentation (guides, FAQs, etc.)
- Stay informed on regulations impacting system use and configuration
- Help drive adoption and digital maturity across the Group through user engagement and education
Skills & Experience Required
Knowledge
- Strong understanding of CRM, operational, or business support systems
- Familiarity with system design, data integration, and end-user support practices
- Knowledge of Microsoft SQL, MySQL, Power BI, Tableau, or similar tools
- Understanding of user permissions, data validation, and system configuration
- Experience building and maintaining digital forms and workflows
- Competence in business process mapping tools (e.g., Visio or similar)
Skills & Abilities
- Clear and confident communicator, especially when supporting non-technical users
- Skilled in translating business needs into practical system solutions
- Proficient in Microsoft Office, Power BI, Visio, and project/task management tools
- Highly organised, with the ability to manage and prioritise independent workloads
- Experience
- Demonstrable experience in an IT support or business systems role
- Experience supporting ERP, CRM, or bespoke in-house platforms
- Proven ability to support data quality and reporting
- Experience delivering training and end-user support
- Qualifications
- Degree in Computer Science, Information Systems, or related discipline (preferred)
- Familiarity with SQL, Power BI, and frameworks such as Agile, Prince2, or ITIL (desirable)
What We Are Offering
- We offer a range of benefits designed to support your lifestyle both in and out of work, including:
- Salary range: £35,000 – £38,000, plus benefits:
- Contributory pension scheme
- Life assurance
- Private Medical Insurance (PMI) with medical history disregarded
- 32 days annual leave (including bank holidays and Christmas/New Year closure)
- Enhanced family leave policies, including maternity, paternity, adoption, carer’s leave, neonatal leave, and IVF/assisted conception leave
- In addition, the role offers access to:
- Sureserve Benefits Hub, with thousands of retail discounts
- Virtual GP service, 24/7, 365 days a year, for you and your immediate family
- Employee Assistance Programme (EAP), also available 24/7/365
- Bike2Work scheme
Committed to Diversity & Inclusion
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Reasonable Adjustments
As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact andrew.moffat@sureserve.co.uk
Pre-employment Checks
Successful applicants will be subject to eligibility checks conducted by a third party, including verification of the right to work in the UK and a DBS check.
#J-18808-Ljbffr
Business Support Analyst employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Analyst
✨Tip Number 1
Familiarise yourself with ECOSaaS and similar business support systems. Understanding how these platforms work will not only help you in the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your knowledge of Microsoft SQL, Power BI, and data integration practices. Being able to discuss these tools confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've previously supported users or improved business processes. Real-life scenarios can showcase your problem-solving skills and ability to communicate effectively with non-technical users.
✨Tip Number 4
Research Sureserve's commitment to energy efficiency and compliance services. Showing that you understand their mission and values can help you connect with the interviewers and demonstrate your enthusiasm for the role.
We think you need these skills to ace Business Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Support Analyst position at Sureserve. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasise your knowledge of CRM systems, data integration, and any experience in IT support or business systems roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Business Support Analyst position, particularly in relation to user support and system optimisation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Sureserve Group
✨Understand ECOSaaS Inside Out
Make sure you have a solid grasp of ECOSaaS and its functionalities. Familiarise yourself with common issues users face and think about how you would troubleshoot them. This will show your proactive approach and readiness to support the team.
✨Showcase Your Communication Skills
As a Business Support Analyst, you'll need to communicate effectively with non-technical users. Prepare examples of how you've successfully explained complex concepts in simple terms. This will demonstrate your ability to bridge the gap between technical and non-technical stakeholders.
✨Highlight Your Experience with Data Tools
Be ready to discuss your experience with tools like Microsoft SQL, Power BI, or Tableau. Share specific examples of how you've used these tools to improve data reporting or support decision-making processes. This will illustrate your technical competence and relevance to the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as resolving a user issue or gathering requirements. Think through potential scenarios and your approach to solving them. This will help you demonstrate your problem-solving skills and adaptability.
