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- Tasks: Be the vital link between residents, clients, and our team, ensuring smooth communication.
- Company: Join a leading asset and energy services company dedicated to community improvement.
- Benefits: Competitive salary, 29 days leave, pension scheme, and flexible benefits.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Excellent customer service skills and strong communication abilities required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 23000 - 27000 £ per year.
Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.
This fast-paced role will see you work from our Brighouse office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement.
Key Responsibilities- Manage and resolve complaints in line with company procedures.
- Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
- Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.
- Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
- Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
- Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
- Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
- Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.
- Excellent customer service skills and the ability to produce high-quality reports.
- A strong communicator with the ability to manage complaints effectively.
- Competent in MS Office (Word & Excel).
- Highly organized with excellent attention to detail and the ability to work an ever-changing workload.
- £27,000-£30,000
- 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
- Employer-contributed pension scheme.
- Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.
We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential.
Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment.
Customer Liasion Advisor in Brighouse employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liasion Advisor in Brighouse
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Advisor, you'll need to manage complaints and build relationships. Role-play with a friend or family member to get comfortable with handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Liasion Advisor in Brighouse
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve managed complaints and built strong relationships in the past, so share specific examples that showcase your abilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured reports, so make sure your application reflects that. Use bullet points if necessary to make your key achievements stand out!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Customer Liaison Advisor. Mention how your skills align with our mission to improve community life and how you can contribute to effective communication within our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Sureserve Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values. Familiarise yourself with their services and how they impact the community. This will help you demonstrate your genuine interest in the role and show that you’re aligned with their goals.
✨Showcase Your Communication Skills
As a Customer Liaison Advisor, strong communication is key. Prepare examples of how you've effectively managed complaints or built relationships in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Organised and Detail-Oriented
Since the role requires excellent organisation and attention to detail, bring along any relevant documents or reports that showcase your skills. Mention specific tools or methods you use to stay organised, especially if they relate to MS Office, as this is a requirement for the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you. Consider asking about how they measure success in the role or what challenges the team currently faces.
