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- Tasks: Conduct heating system surveys and provide tailored recommendations for clients.
- Company: Sureserve delivers essential heating and energy solutions, focusing on safety and compliance.
- Benefits: Enjoy flexible working options, wellness programmes, and career development opportunities.
- Why this job: Join a progressive team making a real impact in decarbonisation and community wellbeing.
- Qualifications: NVQ Level 2/3 in Heating and Ventilation or equivalent; customer service skills are essential.
- Other info: We celebrate diversity and offer support throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a nationwide reach, regional and local relationships and expertise, and commitment to excellent client service, we are set up to be a trusted partner for now and the future.
We are seeking a qualified heating surveyor to join our busy heating installation team.
Overview of Role:This role is pivotal in delivering efficient and effective heating system surveys and installations for our clients. The individual will conduct in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail.
Key Responsibilities:- Technical Assessment: Conduct thorough heating system surveys, assessing the compatibility and efficiency of existing systems and providing recommendations for upgrades or new installations.
- Customer Service Excellence: Engage with customers directly, understanding their requirements, and providing clear, informed advice on heating solutions.
- Compliance Adherence: Ensure all survey activities comply with the latest industry standards, building regulations, and health and safety protocols.
- Documentation Accuracy: Prepare precise survey reports, cost estimates, and necessary documentation for the installation teams to execute proposed heating solutions effectively.
- Collaboration & Communication: Work closely with cross-functional teams, including sales, technical, and installation staff, to ensure service delivery is aligned with company standards and customer expectations.
- Product Knowledge: Maintain up-to-date knowledge of the latest heating technologies, products, and regulatory changes within the industry.
- Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent. ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable.
- Experience: Demonstrable practical experience in heating system surveys or domestic installation projects.
- Customer Focus: Strong customer service orientation and excellent interpersonal skills.
- Detail-Oriented: Proven ability to deliver accurate and detailed survey reports.
- Driving License: Full UK driving license is essential.
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
- Service level awarded annual leave.
- Technical training and certifications relevant to the role.
- Enhanced Maternity & Paternity Packages.
- Dental/Healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy- a platform for development, career progression.
- Employee Voice Programme.
- Social activities for all of our teams.
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
Area Surveyor employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Surveyor
✨Tip Number 1
Familiarise yourself with the latest heating technologies and regulatory standards. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the heating and ventilation sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Sureserve.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview process. Think of examples where you've successfully engaged with clients, as this role heavily emphasises customer interaction and satisfaction.
✨Tip Number 4
Research Sureserve's mission and values thoroughly. Understanding their commitment to decarbonisation and community service will allow you to align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Area Surveyor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required attributes for the Area Surveyor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Qualifications: Make sure to emphasise your relevant industry qualifications, such as NVQ Level 2/3 in Heating and Ventilation or equivalent. If you have ACS accreditations like CCN1 and CENWAT, mention them prominently in your CV.
Showcase Customer Service Skills: Since customer service excellence is a key part of the role, provide examples in your application that demonstrate your strong interpersonal skills and ability to engage effectively with clients.
Detail Your Experience: Include specific examples of your practical experience in heating system surveys or domestic installation projects. Be detailed about your contributions and the outcomes of your work to showcase your expertise.
How to prepare for a job interview at Sureserve Group
✨Showcase Your Technical Expertise
As an Area Surveyor, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with heating systems, including any specific projects you've worked on. Highlight your qualifications, such as your NVQ Level 2/3 in Heating and Ventilation, and any relevant ACS accreditations.
✨Emphasise Customer Service Skills
Since customer service excellence is a key responsibility of the role, be ready to share examples of how you've successfully engaged with clients in the past. Discuss how you assess their needs and provide tailored solutions, ensuring they feel valued and understood.
✨Demonstrate Attention to Detail
The role requires accurate survey reports and documentation. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include how you ensured compliance with industry standards or how you meticulously prepared cost estimates.
✨Stay Updated on Industry Trends
Being knowledgeable about the latest heating technologies and regulatory changes is essential. Show your enthusiasm for continuous learning by discussing recent developments in the industry that you find interesting. This will demonstrate your commitment to staying informed and providing the best solutions for clients.
