Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking a qualified install supervisor to join our busy heating installation team. Role Overview The primary purpose of this role is to attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance. You will promote the importance of quality work and professional attitudes, fostering an environment that encourages employee development, good relations, team building, and adherence to quality standards. Key Responsibilities Specification and Quoting: Prepare detailed and accurate specifications for installations following site visits, ensuring client needs are met within legislative boundaries. Procurement: Order all necessary parts and subcontracted services for confirmed installations, ensuring timely availability and delivery. Communication and Support: Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers to ensure compliance with business quotes. Operational Management: Manage the day-to-day operations of operatives, providing technical support, encouragement, and training to ensure the completion of an agreed number of jobs per week. Client Relations: Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs. Attend and facilitate the resolution of customer complaints, including site visits and providing technical overviews, ensuring professional representation of the company. Quality and Professionalism: Promote the importance of quality work and professional attitudes, fostering an environment that supports employee development, good relations, team building, and quality standards. Follow-Up: Address recalls after an engineer has attended a property more than twice, providing management with details of the work and suggestions for preventative measures or training needs. Compliance: Ensure client contractual and specific requirements are met and, where possible, exceeded. Communication: Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox Talks. Training and Support: Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new starters. Competency Management: Work closely with the SHEQ team to champion the Aaron Services Group Competency Scheme, ensuring updates and changes are effectively communicated to engineers, maintaining records, and identifying training needs. Quality and Safety Audits: Conduct quality checks and health and safety audits to a predetermined target volume, communicating outcomes and completing reports for client meetings. Role Coverage: Cover the roles of Install Manager and other install supervisors as needed. Disciplinary and Grievance Processes: Assist in investigations related to disciplinary and grievance situations. Professional Development: Maintain personal and professional development to meet job demands, participate in training activities, and support staff development and training. Information Cascade: Ensure relevant staff receive all technical information known or obtained in the future. Health and Safety Compliance: Adhere to all health and safety requirements and legislation, including risk assessments and fire safety, during work. Policy Adherence: Carry out responsibilities in accordance with the company’s Health and Safety Policy and ensure compliance with all company standards, policies, and procedures. Additional Duties: Perform other duties, training, and work hours as reasonably required, consistent with the general level of responsibility of the job. Required Attributes: Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent. ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable. Experience: Demonstrable practical experience in heating system surveys or domestic installation projects. Customer Focus: Strong customer service orientation and excellent interpersonal skills. Detail-Oriented: Proven ability to deliver accurate and detailed survey reports. Excellent leadership and communication skills Driving License: Full UK driving license is essential. Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, supervisory call out rota to go on during evenings & weekends. What We Offer: Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Technical training and certifications relevant to the role. Enhanced Maternity & Paternity Packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK
Area Supervisor - Installations Team (Gas Qualified) employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Area Supervisor - Installations Team (Gas Qualified)
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Sureserve Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Area Supervisor - Installations Team (Gas Qualified) at Sureserve Group.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Sureserve Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
