At a Glance
- Tasks: Lead heating system surveys and installations while ensuring top-notch customer service.
- Company: Join Sureserve, a trusted partner in affordable heating and energy solutions.
- Benefits: Enjoy competitive pay, wellness programmes, and career development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and employee wellbeing.
- Why this job: Make a real difference in people's lives by providing safe and efficient heating solutions.
- Qualifications: Must have relevant industry qualifications and strong customer service skills.
The predicted salary is between 28350 - 34650 £ per year.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
We are seeking a gas qualified area supervisor to join our busy heating service & repair team.
Overview of Role:
This role is pivotal in delivering efficient and effective heating system surveys and installations for our clients. The individual will conduct in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail.
Key Responsibilities:
- Provide a “Technical Section” during the structured monthly toolbox talk meeting in a consistent manner across the business, including all the latest updates and any issues identified in completed quality checks.
- Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards.
- Become a key contact for clients to assist in developing relations and resolving problematic jobs, attend and facilitate the resolution of customer complaints, including site visits and provide a technical overview.
- Ensure the Clients contractual and specific requirements are met, and where possible surpassed.
- Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks.
- Support the Regional Manager & Head of Region with the training requirements and technical support for both existing engineers and the new starter induction and training processes.
- Work closely with the Head of SHEQ, act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs.
- Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies.
- Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume.
- Cover for the role of Regional Manager as and when required.
- Assist in the investigation processes associated with disciplinary and grievance situations.
Required Attributes:
- Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent. ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable.
- Experience: Demonstrable practical experience in heating system surveys or domestic installation projects.
- Customer Focus: Strong customer service orientation and excellent interpersonal skills.
- Detail-Oriented: Proven ability to deliver accurate and detailed survey reports.
- Excellent leadership and communication skills.
- Driving License: Full UK driving license is essential.
Working hours:
5 days per week (Mon - Fri) 8am to 5pm - 40 hrs based out of our local office. 1 hour for lunch daily, call out rota to go on doing evenings & weekend work.
What We Offer:
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
- Service level awarded annual leave.
- Technical training and certifications relevant to the role.
- Enhanced Maternity & Paternity Packages.
- Dental/Healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy- a platform for development, career progression.
- Employee Voice Programme.
- Social activities for all of our teams.
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
Area Supervisor - Gas Qualified Sureserve Compliance Central · Sureserve Compliance Central Milton Keynes employer: Sureserve Group
Sureserve is an exceptional employer that prioritises quality workmanship and customer service, offering a supportive team environment where employees can thrive. With a strong commitment to employee development, competitive benefits including a company vehicle, pension scheme, and access to retail discounts, working in Kingston Upon Thames provides a unique opportunity to make a meaningful impact in the community while enjoying a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Area Supervisor - Gas Qualified Sureserve Compliance Central · Sureserve Compliance Central Milton Keynes
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Area Supervisor - Gas Qualified Sureserve Compliance Central · Sureserve Compliance Central Milton Keynes
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Sureserve Group's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Sureserve Group. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Sureserve Group
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Sureserve Group.
