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- Tasks: Join a small team to manage emergency appointments and ensure customer satisfaction.
- Company: Sureserve Energy Services, a leader in smart meter installations across the UK.
- Benefits: Competitive salary, generous leave, and access to retail discounts.
- Why this job: Make a real difference by helping customers during emergencies and enhancing energy efficiency.
- Qualifications: Good geographical knowledge and excellent communication skills required.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Working within a small team and reporting into the Out of Hours Senior, the Out of Hours team are responsible for vetting and assigning our client emergency appointments outside of working hours. The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and, if so, are attended within SLA.
Responsibilities
- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas
- To ensure the engineers are aware of any emergencies that have been assigned to them
- To ensure the customer and client is called with an ETA of engineer arrival
- To ensure all outstanding appointments are called and either rescheduled or cancelled
- To ensure all calls are answered within a timely manner
- To ensure processes are followed at all times to ensure the efficiency of the operation
- To adapt to and complete any additional ad‑hoc requests as instructed by your line manager
Qualifications
- Good geographical knowledge
- Excellent communication skills
- A good telephone manner
- The ability to record information with a high degree of accuracy
- Be self‑disciplined and self‑motivating
- Office experience
- Good standard of Education – GCSE level
Benefits
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 29 days annual leave inclusive of bank holidays
- Enhanced maternity, paternity, adoption leave, and other family‑friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
- Sureserve Benefits Hub, accessing over 1,000 retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
Out of Hours Dispatcher in Newmarket employer: Sureserve Energy Services Meters (formerly Providor)
Contact Detail:
Sureserve Energy Services Meters (formerly Providor) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Dispatcher in Newmarket
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Sureserve. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to dispatch roles. Think about scenarios where you had to manage emergencies or communicate effectively with customers and engineers.
✨Tip Number 3
Show off your geographical knowledge! Brush up on the areas you’ll be working in and be ready to discuss how you’d handle emergency appointments in those regions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Out of Hours Dispatcher in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers and engineers, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Highlight Your Organisational Skills: As an Out of Hours Dispatcher, you'll need to juggle multiple tasks. In your application, mention any experience you have in managing schedules or coordinating appointments to show us you're up for the challenge.
Be Accurate and Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. This will show us that you pay attention to detail and can record information accurately, which is crucial for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sureserve Energy Services Meters (formerly Providor)
✨Know Your Geography
Since the role requires good geographical knowledge, brush up on your understanding of the areas you’ll be working with. Familiarise yourself with local landmarks and regions to demonstrate your ability to assign jobs effectively.
✨Master Your Communication Skills
This position involves a lot of direct communication with customers and engineers. Practice clear and concise communication, perhaps through mock calls with friends or family, to ensure you can convey information confidently during the interview.
✨Showcase Your Administrative Skills
Be prepared to discuss your experience with administrative processes. Bring examples of how you've managed tasks efficiently in previous roles, highlighting your attention to detail and ability to follow processes.
✨Demonstrate Self-Motivation
As this role requires self-discipline, think of instances where you've taken initiative or worked independently. Share these examples to show that you can thrive in a small team while also being self-motivated.