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- Tasks: Schedule appointments for Smart Meter installations and handle customer calls.
- Company: Join Sureserve Energy Services, a leader in smart meter installations.
- Benefits: Earn £25,308 plus bonuses, with opportunities for growth and training.
- Why this job: Make a difference in energy efficiency while developing your communication skills.
- Qualifications: Experience with databases and strong communication skills are a must.
- Other info: Be part of a dynamic team focused on sustainability and innovation.
The predicted salary is between 25308 - 25308 £ per year.
As a Call Centre Agent you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity.
Responsibilities
- Appointment Scheduling: Liaise with customers to plan and agree on suitable dates and times for Smart Meter installations or exchanges.
- Inbound & Outbound Calls: Deliver outbound calls to meet business KPIs. Handle inbound calls efficiently to meet business SLAs and call quality.
- Customer Data Management: Enter customer details accurately and promptly into the database.
- Query & Issue Resolution: Address customer enquiries and provide accurate information. Log and process customer complaints or issues, ensuring they are escalated to the appropriate personnel and resolved within company timescales.
- Compliance: Ensure adherence to Smart Metering compliance in line with company policies and SMICOP (Smart Meter Installation Code of Practice) requirements.
- Communication: Respond to customer emails in a timely and professional manner.
- Training & Development: Participate in ongoing training, performance reviews, and monthly one-to-one meetings. Maintain competency levels required to perform the role effectively.
- Other Duties: Carry out any other reasonable tasks as required by the company.
Qualifications
- Previous experience of inputting/updating databases.
- Highly articulate with a clear telephone manner.
- Good IT skills with knowledge of Microsoft Word, Excel and Outlook.
- Good work ethic, highly self-motivated, and positive.
- Ability to organise and manage own workload.
- Previous experience working in renewable energy is desirable.
- Personable with excellent communication skills.
- Ability to work to deadlines, delivery of targets for self and others.
- Strong team player.
Company Information
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Compensation
£25,308 per annum Plus, a discretionary bonus of up to £150 per month on successful achievement of monthly KPI's.
Call Centre Agent in Baildon employer: Sureserve Energy Services Meters (formerly Providor)
Contact Detail:
Sureserve Energy Services Meters (formerly Providor) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent in Baildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sureserve Energy Services. Understand their mission and values, especially around energy efficiency and sustainability. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your phone skills! Since you'll be making and receiving calls, it’s crucial to sound confident and articulate. Try role-playing with a friend or family member to get comfortable with common call scenarios.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Word, Excel, and Outlook. You might get asked about your experience with these tools, so being able to talk about how you've used them in past roles can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Centre Agent in Baildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and database management. We want to see how your skills align with the role of a Call Centre Agent, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our mission at Sureserve Energy Services. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of calling and emailing, make sure your application reflects your communication prowess. Use clear language and a positive tone throughout your written application to demonstrate your articulate nature.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sureserve Energy Services Meters (formerly Providor)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Agent and the specifics of scheduling appointments for Smart Meters. Familiarise yourself with the company’s mission and values, especially their focus on energy efficiency and sustainability.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice speaking clearly and confidently. You might want to do mock calls with a friend or family member to get comfortable with handling customer queries and complaints.
✨Show Off Your IT Skills
Brush up on your Microsoft Word, Excel, and Outlook skills. Be prepared to discuss how you've used these tools in previous roles, especially in managing customer data or scheduling tasks efficiently.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with an unhappy customer or managing multiple appointments. Think of examples from your past experience that demonstrate your problem-solving abilities and teamwork.