Resident Liaison Officer Responsibilities and Qualifications
- Act as the primary liaison between residents and service teams, ensuring clear and effective communication.
- Coordinate and schedule appointments, providing timely updates to both parties.
- Handle complaints and concerns with empathy, escalating issues where necessary.
- Maintain accurate records of interactions, services requested, and outcomes.
- Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.
- Provide feedback to management on service improvements based on resident feedback. Exceptional attention to detail and administrative skills.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Customer service oriented with excellent problem-solving abilities.
- High resilience and organizational abilities in a fast-paced environment.
- Proficiency with IT systems and standard office software.
- Friendly and professional attitude, capable of building positive relationships. Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
About the Company
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future., We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
Benefits and Perks
- Employee wellbeing programme, occupational health support, telephone support & counselling for staff
- Service level awarded annual leave
- Enhanced Maternity & Paternity Packages
- Dental/Healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy- a platform for development, career progression
- Employee Voice Programme
- Social activities for all of our teams
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
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Resident Liaison Officer in Chadwell St Mary employer: Sureserve Compliance Central
Sureserve Compliance Central is an excellent employer, offering a supportive work culture that prioritises safety and quality in all operations. With a strong focus on employee development, you will have ample opportunities for training and growth within a dynamic team of skilled professionals. Located in a vibrant area, the company fosters collaboration and innovation, making it a rewarding place to advance your career as an Electrical Supervisor.
Contact Details:
Sureserve Compliance Central Recruitment Team
