Resident Liaison & Compliance Officer in Chadwell St Mary

We are recruiting for a dedicated and diligent Resident Liaison & Compliance Officer to join our dynamic team in Thurrock area., We are currently searching for a dedicated and professional Resident Liaison & Compliance Officer to join our expanding team. This full-time position is crucial in facilitating effective communication between our services teams and the residents we serve, ensuring that all interactions are conducted with the utmost professionalism and care., The Resident Liaison & Compliance Officer plays a key role in bridging the gap between our technical teams and our valued customers. This position demands a candidate who can multitask efficiently while maintaining attention to detail in a fast-paced environment. The successful candidate will be the first point of contact for residents, managing inquiries, addressing concerns, and solving problems with resourcefulness and a positive attitude.,

• Act as the primary liaison between residents and service teams, ensuring clear and effective communication.
• Oversee and manage a gas compliance programme for 26,000 properties
• Coordinate and schedule appointments, providing timely updates to both parties.
• Handle complaints and concerns with empathy, escalating issues where necessary.
• Maintain accurate records of interactions, services requested, and outcomes.
• Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.
• Provide feedback to management on service improvements based on resident feedback.
• Exceptional attention to detail and administrative skills.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Customer service oriented with excellent problem-solving abilities.
• High resilience and organizational abilities in a fast-paced environment.
• Proficiency with IT systems and standard office software.
• Friendly and professional attitude, capable of building positive relationships.
• Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

• Employee wellbeing programme, occupational health support, telephone support & counselling for staff
• Car allowance
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

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