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For Companies At a Glance
- Tasks: Build strong customer relationships and drive growth through upselling and account management.
- Company: Innovative company providing bespoke diagnostic solutions for over 25 years.
- Benefits: 23 days holiday, private health insurance, modern facilities, and progression opportunities.
- Why this job: Join a collaborative culture and make a real impact in the healthcare sector.
- Qualifications: 2+ years sales experience with excellent communication and negotiation skills.
- Other info: Flexible working options and company celebration events twice a year.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board. We are an innovative and forward-thinking company creating bespoke diagnostic solutions, products and tailored services for organisations across the UK and Europe for over 25 years. Our mission is to provide the best quality diagnostic products that meet and exceed customers' expectations at a fair price.
We are looking for an experienced Account Manager for a 9 month contract for maternity cover with possibility of contract extension or permanent position. Full time position, part time applicants will be considered.
Role Purpose
To build strong customer relationships, deliver an outstanding customer experience, and drive company growth by expanding existing business.
Key Responsibilities
- Manage a portfolio of existing customers, including pricing negotiations, handling complaints, managing price increases, and conducting regular account reviews (remote and in person).
- Track ordering activity and support stock forecasting.
- Drive growth within existing accounts through upselling, cross-selling, referrals, and expanding relationships across customer sites and supply chains.
- Conduct customer research and proactive outbound calls and emails to support growth and lead generation.
- Handle general and technical enquiries, delivering a first-class customer experience to both domestic and international clients, including healthcare professionals.
- Manage customer correspondence via phone, email, shared inboxes, and online chat.
- Process customer orders accurately via phone and email, including taking payments, arranging product recalibrations, laboratory analysis, and other service requests.
- Maintain accurate and up-to-date records in the CRM and other systems.
- Complete/update all customer supplier documentation when required and existing client tenders.
- Support account management colleagues during busy periods and absences to ensure continuity of service and consistently high customer standards.
- Assist with cross-departmental projects such as finance audits, warehouse queries, and new business support, ensuring all external-facing activities are coordinated efficiently.
Key Relationships
- Operations Team
- Production Team
- Technical Team
- Marketing
- Business Development
- Finance
- Customers
- Couriers
- Logistics
- Industry bodies
Qualifications, Skills & Experience
- An experienced (2+ years) and successful salesperson with the ability to negotiate and proactively maximise all opportunities and drive sales activity (essential)
- A good understanding and practical experience of key products, services technologies and market sectors including the NHS (desirable)
- Knowledge of DoA products, healthcare and onsite testing (desirable)
- Excellent communication skills
- Excellent planning and organisation skills
- High attention to detail
- Maintaining a positive 'can do' attitude with the desire to do things right.
- Is self-motivated and results driven
- Is a resilient and reliable team player
Company Benefits Include:
- 23 Days Holiday, increasing to 28 days after 5 years' service
- Bank Holidays off
- An additional day’s holiday for your Birthday
- Private Health Insurance following a successful probationary period
- Modern facilities and technology to work with
- A collaborative culture with progression opportunities and training provided
- Company Celebration Events twice a year
For more information, visit our website here.
Account Manager employer: SureScreen Group
Contact Detail:
SureScreen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products and services, especially in the healthcare sector. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your experience in account management and how you've driven growth in previous roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer relationships and driving sales growth. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Share specific examples of how you've successfully handled customer accounts and any relevant achievements.
Show Off Your Communication Skills: As an Account Manager, communication is key! In your application, demonstrate your excellent communication skills. Whether it's through your writing style or by mentioning how you’ve effectively managed client correspondence, let us see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at SureScreen Group
✨Know Your Customers
Before the interview, research the company’s existing customer base and their needs. Understanding who they serve and how you can enhance those relationships will show that you're proactive and ready to hit the ground running.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully negotiated deals or resolved customer complaints. Highlighting your ability to upsell and cross-sell will demonstrate your sales acumen and fit for the role.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise handling customer enquiries or complaints in a calm and professional manner. This will help you showcase your communication skills and ability to deliver a first-class customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's products, services, and future growth plans. This not only shows your interest in the role but also gives you insight into how you can contribute to their success as an Account Manager.
