Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
To provide technical support to clients of Juvo IT and technical oversight and mentoring to the team
- To meet the Service Desks agreed targets through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records.
- To have a commercial awareness in relation to client and Juvo IT business risk and to handle each client in relation to their needs.
- There is a need to be able to work on specific allocated projects within agreed timescales this may include the need for client site visits as and when required.
- To provide technical guidance and leadership to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member, and mentor where appropriate.
- There is the opportunity to maximise and benefit from the technical and non-technical training provided.
- Minimum 3 years relevant technical support experience. Sound knowledge of:
- Windows OS – Hyper-V, Windows Server 2016/2019, Windows 11 and Azure.
- Security - XDR/Anti Virus/Mimecast/MS Purview, Firewalls with good knowledge of known security practices.
- On Prem Active Directory, DNS, GPO's etc.
- Backups - Cloud based backup system.
- o365 - InTune, SharePoint, Exchange online and Entra.
- SAAS - aware of SAAS services and have had experience of them, (Egnyte and Opera).
- Email - Mimecast be a nice to have and exchange online is a must.
- Networking – A sound knowledge of IP, DHCP, switches and VLAN'S with a general knowledge of WAN'S with some WiFi experience too.
- Knowledge of hardware for troubleshooting laptops, desktops and servers.
- Scripting via PowerShell.
- Useful knowledge of hosted email platforms; N-Central/Solar Winds monitoring or other RMM tool; Swivel (2FA) VPN.
- Commercial awareness in relation to business risk, and sensitivity to data security issues and staff sensitive matters.
- Car Driver (with daily use of car).
- Company Pension
- Free Car Parking
- Free Beverages
Hours: - 3 x Shift Rota to cover 08.00 – 18.00 Monday to Friday; Two Saturdays working 08.00 – 14.00 each month plus Out of Hours Rota
Competencies: - Customer service techniques are to include good telephone etiquette when dealing with problems, to be an active listener, be able to ask the right questions when drawing information for progressing Service Desk calls, know how to have a level of assertiveness, empathy and rapport when dealing with the customer base.
- Effective use of Service Desk technologies. xgikmsk
- To be able to take a logical approach to time and process management.
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Contact Details:
Sureline Support t/a Juvo IT Recruitment Team
