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- Tasks: Lead and motivate a team of service engineers in the security sector.
- Company: Respected local business with a family-style culture.
- Benefits: Competitive salary, car allowance, 23 days holiday, and employee discounts.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Experience in security systems and strong people-management skills.
- Other info: Modern offices and opportunities for continuous improvement.
The predicted salary is between 43000 - 52000 £ per year.
Location: Bedford / Milton Keynes / Northampton borders
Salary: £50K - £60K depending on experience plus car allowance of £450 per month
Job Type: Permanent, Full Time
The Good Stuff:
- Mon-Fri 9am - 5.30pm
- 23 days holiday plus bank holidays
- A business that’s big enough to cope, but small enough to care
- Employee discount and benefits scheme
- Modern, stunning offices
- Friendly, supportive, family-style culture
The Role:
Our client is a well-established and highly respected local business operating within the security sector. They are now seeking an experienced Service Manager to lead, develop, and take ownership of their service department. This is a key leadership role where you will ensure exceptional customer experience and consistently high service standards. You will manage both on-site and remote engineers while acting as a central technical and operational point of contact.
Key Responsibilities:
- Lead, manage, and motivate a team of service engineers, including remote workers
- Manage helpdesk and service coordination staff
- Provide technical support remotely and on-site when required
- Ensure all SLAs and KPIs are met or exceeded
- Professionally handle escalated service issues and customer concerns
- Drive continuous improvement across service delivery and customer satisfaction
What We’re Looking For:
- Previous experience within security systems, CCTV, intruder alarms, or a similar environment
- Strong technical background with hands-on problem-solving capability
- Experience working within an NSI-approved or regulated security setting
- Proven people-management skills with a hands-on leadership approach
- Customer-focused mindset with excellent communication skills
Interested? If you are an experienced Service Manager looking to join a respected business that genuinely values its people, we’d love to hear from you. Please email your CV to discuss this exciting permanent opportunity.
Thank you for your interest in this position. Due to the high volume of applications received, we are unable to respond individually. All applications will be reviewed within two working days. If you do not hear from us within this timeframe, unfortunately you have not been successful on this occasion.
Service Manager employer: SureCare Community Services Ltd
Contact Detail:
SureCare Community Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and people management skills. Be ready to share specific examples of how you've handled service issues or led a team to success. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and culture. Check out our website for openings that match your experience and passion for customer service in the security sector.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Manager. Highlight your experience in security systems and people management, and don’t forget to showcase your technical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Customer Focus: Since we value exceptional customer experience, make sure to include any relevant experiences where you’ve gone above and beyond for customers. This will show us you have the right mindset for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SureCare Community Services Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to security systems, CCTV, and intruder alarms. Be ready to discuss specific scenarios where you've solved problems or improved service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people-management experience. Think about times when you've motivated a team or handled escalated service issues effectively. This will show them you're the hands-on leader they're looking for.
✨Understand Their Culture
Familiarise yourself with the company's values and culture. Since they pride themselves on a friendly, family-style environment, be ready to discuss how you can contribute to that atmosphere while maintaining high service standards.
✨Ask Insightful Questions
Prepare thoughtful questions about their service department and how they measure success. This not only shows your interest but also helps you gauge if this is the right fit for you. Plus, it demonstrates your customer-focused mindset!
