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- Tasks: Ensure compliance and support franchise partners in delivering quality care services.
- Company: Join a nationally recognised, fast-growing franchise brand.
- Benefits: Competitive salary, 25 days holiday, pension contributions, and a supportive culture.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on care quality and influence change across multiple locations.
- Qualifications: Experience in home care and compliance, with strong communication skills.
The predicted salary is between 52000 - 52000 £ per year.
Salary: Up to £52,000 (dependent on experience)
Commission & Bonus: OTE (On-Target Earnings): Actual variable pay depends on results achieved
Reports to: Operations Director
Role Type: Field based / Regional (ideally located within the Lancashire / North Yorkshire areas)
Closing Date: Friday 8th May 2026
Role Purpose
The Regional Quality & Public Sector Growth Manager is responsible for supporting franchise partners to achieve and maintain strong CQC compliance while developing and increasing regulated commissioned services, primarily through Local Authority and NHS contracted work. The role exists to protect the organisation’s regulatory licence to operate while enabling sustainable, contract-based growth across the region.
Key Responsibilities
- Ensuring that the Franchisee is compliant with the SureCare Business model and the delivery of care services to its service user.
- Ensuring Franchisee’s business is in line with SureCare’s policies and in line with regulatory and ethical standards.
- Using various audit tools, establish the level of compliance of franchise offices.
- Completing various client-facing tasks, office visits and file reviews.
- Using management information for risk identification and reporting.
- Identifying areas of improvement, writing up improvement plans and communicating them effectively.
- Keeping track of the annual upgrades on the Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
- Conducting spot tests in risk areas.
Key Performance Measures
- CQC ratings and inspection outcomes.
- Reduction in regulatory risk and enforcement exposure.
- Growth and retention of Local Authority and NHS contracts.
- Audit and contract review outcomes.
- Evidence of effective cross-team collaboration.
Required Criteria
This role is a fantastic opportunity to use your extensive care experience to support new, developing and established home care offices. The ideal candidate for this role will be an experienced home care professional who was previously a Registered Care Manager. You will have experience working across multiple offices/locations and have undergone CQC inspections.
Experience
- A good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
- Experience in managing multi-site/locations.
- Ability to follow through and monitor Improvement plan progress.
- Comfortable with electronic Care Planning software systems.
- Have previous experience in a compliance role.
Personal Qualities
- Ability to work under pressure.
- Willing to travel for work.
- Excellent time management skills, to prioritise workload to meet deadlines.
- Good communicator, with a positive attitude.
- Enthusiastic and pleasant individual – happy to take on ad hoc tasks.
- Desire to work in a dynamic, fast-moving and fast-growing company environment.
Why Join Us
- Take on a pivotal role within a nationally recognised, fast-growing franchise brand.
- Influence real change and performance across multiple territories.
- Collaborate closely with experienced leaders and entrepreneurial franchise partners.
- Join a culture that champions inclusivity, support, and shared values.
- 25 days holiday + bank holidays.
- Pension (employer contribution).
Regional Quality Assurance Manager – North in Chester employer: SureCare Community Services Ltd
Contact Detail:
SureCare Community Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Quality Assurance Manager – North in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry, especially those who have experience with CQC compliance. They might know about opportunities that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of current CQC regulations and SureCare’s business model. Be ready to discuss how your past experiences align with the role's responsibilities, especially around compliance and multi-site management.
✨Tip Number 3
Showcase your enthusiasm! When you get the chance to meet potential employers, let your passion for improving care services shine through. Share specific examples of how you've driven compliance and growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our dynamic team.
We think you need these skills to ace Regional Quality Assurance Manager – North in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Quality Assurance Manager role. Highlight your experience in compliance and multi-site management, as well as any relevant CQC knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us achieve our goals. Be sure to mention your experience with care services and any successes you've had in previous roles.
Showcase Your Achievements: When filling out your application, don’t just list your duties—show us what you’ve achieved! Use specific examples of how you've improved compliance or contributed to growth in previous positions. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SureCare Community Services Ltd
✨Know Your CQC Regulations
Make sure you brush up on the current CQC regulations and any other governing bodies relevant to the care industry. Being able to discuss these confidently will show that you’re not just familiar with the rules, but that you can also apply them in real-world scenarios.
✨Showcase Your Multi-Site Experience
Since this role involves managing multiple locations, be prepared to share specific examples from your past experiences. Highlight how you’ve successfully navigated challenges across different offices and what strategies you used to ensure compliance and quality.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a compliance issue or an audit. Think through potential scenarios beforehand and outline your thought process and actions. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Your Communication Skills
As a Regional Quality Assurance Manager, you'll need to communicate effectively with franchise partners and teams. Be ready to discuss how you’ve fostered collaboration in the past and how you plan to maintain open lines of communication in this role.