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- Tasks: Provide top-notch customer service via calls and emails while managing accounts.
- Company: Join a leading food logistics company making waves in customer fulfilment.
- Benefits: Enjoy competitive hourly rates and flexible 8-hour shifts.
- Why this job: Gain valuable experience in a dynamic environment with potential for permanent placement.
- Qualifications: Previous customer service and admin experience is essential; strong communication skills required.
- Other info: Shifts start as early as 5AM, perfect for early risers!
A leading food logistics company is seeking the services of two passionate and driven Customer Liaison Assistants to join its busy team at its new Customer Fulfilment Centre in Greenford. The Role To provide an excellent customer service in a professional manner. The ideal candidate will have experience of working within a highly customer focused environment, managing calls, emails, and administrative tasks. This role is initially offered on a temporary basis but there is potential to become permanent after a 3 month probation period. Changeable start times from 5AM Key Responsibilities Managing calls and emails on a day to day basis. Resolving any customer complaints in a professional manner. Managing customer accounts, taking personal information and updating any changes. To ensure all Personnel procedures.Key Requirements MUST have previous customer service and administration experience. MUST be willing to work variable shift times and at weekends Excellent communications skills Excellent customer service skills Strong IT skills – Word, Excel, Outlook and CRM systems Professional and polite telephone mannerWhat do we offer ? A competitive hourly rates and 8 hour shifts Apply now If you are interested in the role initially apply online with an up to date CV, Or please call (phone number removed)
Customer Service [5am Start employer: Surecall Recruitment
Contact Detail:
Surecall Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service [5am Start
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the food logistics industry and how customer service plays a role will help you align your responses during any interviews.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you successfully resolved complaints or improved customer satisfaction, as this will demonstrate your capability in a similar environment.
✨Tip Number 3
Since the role requires early starts, be ready to express your flexibility regarding shift patterns. Showing that you are adaptable and willing to work at different times can set you apart from other candidates.
✨Tip Number 4
Brush up on your IT skills, especially with CRM systems and Microsoft Office applications. Being able to confidently navigate these tools will not only help you in the role but also impress during the interview process.
We think you need these skills to ace Customer Service [5am Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and administration experience. Use specific examples that demonstrate your ability to manage calls, emails, and resolve complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your willingness to work variable shift times and weekends, as well as your strong communication skills and IT proficiency.
Highlight Relevant Skills: In your application, emphasise your excellent customer service skills and professional telephone manner. Include any experience with CRM systems and your proficiency in Word, Excel, and Outlook.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Surecall Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific situations where you successfully resolved customer complaints or provided exceptional service.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Use examples from your past roles to illustrate how you've effectively communicated with customers and colleagues.
✨Familiarise Yourself with the Company
Research the food logistics company before your interview. Understanding their values, mission, and services will help you tailor your answers and show genuine interest in the role.
✨Prepare for Shift Flexibility Questions
Given the variable shift times starting from 5AM, be ready to discuss your availability and willingness to work different hours, including weekends. This shows your commitment and adaptability to the company's needs.