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For Companies At a Glance
- Tasks: Lead customer service operations and ensure a seamless experience from order to delivery.
- Company: Join a fast-growing tech company focused on sustainability and innovation.
- Benefits: Competitive salary, 22 days holiday, free parking, and more perks to be announced.
- Why this job: Make a real impact by enhancing customer experiences and supporting eco-friendly initiatives.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Flexible start date and opportunities for professional growth in a friendly team.
The predicted salary is between 28000 - 37000 £ per year.
Overview
Pay: £32,000.00-£37,000.00 per year
Job Description:
Customer Service Manager I £32k – £37k I Middleton
(Office-based)
Salary: £32,000 – £37,000
Hours: 9am 5pm (Full-Time)
Contract: Perm
Start: Flexible, will wait until the New Year for the right person!
Who we are
We are tech lifesavers! We specialise in giving corporate IT equipment a second life securely collecting, wiping, refurbishing, and redistributing IT assets with care and precision.
We turn old tech into new opportunities delivering great value, protecting data, and helping the planet at the same time.
We re a fast-growing, friendly team who believe in doing things the right way with integrity, innovation, and a sense of humour. If you re passionate about great service, smart solutions, and making a difference, you ll fit right in!
Role Overview
We are seeking a proactive, people-focused Customer Service Manager to lead and elevate our customer service operations.
In this key role, you ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery.
The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service.
Main Responsibilities
Customer Service Excellence
- Develop, implement, and manage a robust returns and warranty process.
- Oversee all customer communications from order through to delivery, ensuring a smooth, consistent experience.
- Drive customer satisfaction and ensure service excellence at every touchpoint.
- Build and maintain strong relationships with key partners and customers, continually enhancing their experience.
- Coordinate logistics and transport arrangements to support business operations as required.
ITAD / Ex-Lease Operations
- Support key partners throughout the ITAD process.
- Liaise with clients and arrange collections using approved carriers.
- Verify collection paperwork and site scan logs, promptly addressing any discrepancies.
- Confirm receipt of consignments into the facility using the ERP system.
- Monitor and ensure adherence to service level agreements (SLAs).
Reseller Support
- Ensure all customer complaints are resolved promptly and effectively, collaborating with internal teams to prevent recurrence.
- Coordinate logistics to align with specific order requirements and timelines.
- Accurately enter all purchase orders (POs) into the system to maintain up-to-date and reliable records.
- Provide timely ETAs, process updates, and proof of delivery (POD) information to customers and partners.
Accounts Support
- Provide assistance to the Finance Director as required.
- Accurately invoice all customer orders using QuickBooks.
- Prepare and issue customer statements and provide Purchase Ledger support.
Company Development
- Collaborate on ISO documentation and process development.
- Support the senior management team in ensuring a smooth transition to our new site.
- Contribute to the implementation and optimization of the new ERP system, creating clear process documentation.
- Champion the company s vision and values, contributing innovative ideas to drive growth and success.
- Play an active role in developing and promoting the Re-com culture.
Perks
- 22 days annual holiday
- Free on-site parking
- MORE TBC
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Customer Service Manager employer: Sure Start Staff
Contact Detail:
Sure Start Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since we’re all about integrity and innovation, think of examples from your past experiences that showcase how you embody these traits. Show us how you can elevate our customer service operations!
✨Tip Number 3
Practice your communication skills! As a Customer Service Manager, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly team of tech lifesavers!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in customer service, logistics, and any relevant ITAD knowledge. We want to see how you can bring your unique skills to our friendly team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivering exceptional customer service and how you align with our values of integrity and innovation. Let us know why you’re excited about the opportunity to join our fast-growing team.
Showcase Your Communication Skills: As a Customer Service Manager, communication is key! Use clear and concise language in your application. We love a good sense of humour, so don’t be afraid to let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our tech lifesaver family!
How to prepare for a job interview at Sure Start Staff
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Manager, your ability to handle customer interactions is crucial. Prepare specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your capability and passion for delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might encounter in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's future goals, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
