At a Glance
- Tasks: Assist in daily operations, respond to customer enquiries, and process orders.
- Company: Join a dynamic team in a growing manufacturing environment.
- Benefits: Competitive hourly wage and supportive work culture.
- Other info: Opportunity for growth as the company relocates to Bredbury.
- Why this job: Make a difference by enhancing customer experiences and supporting the team.
- Qualifications: Strong admin skills and experience in customer service preferred.
Salary: £13.50 per hour
Hours: 8.30am-5pm Monday-Friday (1 hour lunch)
Location: This position is currently based in Oldham but will be relocating to Bredbury later in the year. You must therefore be able to travel to the Bredbury location once the relocation takes place. Due to the location and limited public transport options, you will be required to have your own transport.
We are seeking a Customer Service Administrator to work for our client based in Oldham. The successful candidate will be assisting in the day-to-day running of the business. This role requires a strong administrative background and excellent communication skills.
Key Responsibilities:
- Respond to incoming enquiries from customers and suppliers via email and telephone
- Process orders updating and maintaining internal systems
- Generate paperwork for production planning
- Liaise with the production team on order progression to inform and update customers
- Organise and schedule meetings, visits, and appointments
- Welcome and book visitors on to site
- Proactively support Company safety initiatives improving health and safety in the working environment
Requirements:
- Experience in an administrative role in a manufacturing environment preferred
- Experience in a customer service role
- Experience of building positive relationships with customers and suppliers
Customer Service Administrator employer: Sure Start Staff
As a Quality Inspector at our aerospace manufacturing and distribution company, you will be part of a dynamic team dedicated to excellence and innovation. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while enjoying the benefits of working in a cutting-edge facility located in a thriving industrial hub. Join us to contribute to high-quality standards and be rewarded with competitive pay and a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sure Start Staff.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sure Start Staff. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sure Start Staff.
How to prepare for a job interview at Sure Start Staff
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sure Start Staff's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sure Start Staff offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
