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- Tasks: Provide first-line tech support and manage service requests for internal users.
- Company: Join a dynamic IT department in Surrey, transitioning to hybrid work.
- Benefits: Enjoy a competitive salary and flexible working options after initial on-site training.
- Why this job: Be part of a proactive team, enhancing your tech skills while making a real impact.
- Qualifications: Experience with IT ticketing systems and familiarity with Microsoft technologies is preferred.
- Other info: Work Monday to Friday, 9am to 5pm, with opportunities for growth.
Location: Surrey, on-site working initially before transitioning into hybrid working (2 days from home)
Salary: 25,000 - 27,000
Working pattern: Monday to Friday, 9am - 5pm
Our client is looking for a proactive Helpdesk Technician to join their IT department to provide remote support to internal users, manage service requests through a ticketing system, and assist with IT asset provisioning and maintenance.
Responsibilities
- Provide first-line technical support via phone, email, Microsoft Teams, and remote access tools
- Diagnose and resolve hardware, software, and network issues, escalating where necessary
- Set up new user accounts and IT equipment in accordance with internal build protocols
- Decommission user accounts and equipment for leavers
- Perform daily operational checks and maintain accurate records
- Build and configure client machines
- Order and track IT equipment and maintain the asset database
- Support branch locations on-site as needed
The candidate will ideally possess:
- Experience with IT ticketing systems
- Familiarity with Active Directory and Microsoft Azure/Intune
- Working knowledge of Microsoft technologies (Windows 10/11, Windows Server 2012 R2 or newer, Microsoft 365)
- Exposure to VOIP systems
IT Helpdesk Technician employer: Sure Staffing
Contact Detail:
Sure Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific IT ticketing systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Tip Number 2
Brush up on your knowledge of Active Directory and Microsoft Azure/Intune. Consider doing a quick online course or tutorial to refresh your skills, as this will show your commitment to staying current in the field.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills during the interview. Think of specific examples where you successfully diagnosed and resolved technical issues, especially those related to hardware, software, or network problems.
✨Tip Number 4
Since the role involves supporting branch locations on-site, be ready to discuss your flexibility and willingness to travel if needed. Highlight any past experiences where you provided on-site support to reinforce your suitability for the position.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with IT ticketing systems, Active Directory, and Microsoft technologies. Use specific examples to demonstrate your skills in diagnosing and resolving technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and enthusiasm for the Helpdesk Technician role. Mention your familiarity with remote support tools and your ability to manage service requests effectively.
Highlight Relevant Skills: In your application, emphasise your experience with hardware and software troubleshooting, as well as your knowledge of VOIP systems. This will show that you are well-equipped to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Helpdesk Technician.
How to prepare for a job interview at Sure Staffing
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, especially Windows 10/11 and Microsoft 365. Be prepared to discuss your experience with IT ticketing systems and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your ability to think critically and escalate problems when necessary.
✨Familiarise Yourself with Active Directory
Since familiarity with Active Directory is important for this role, make sure you can explain how you've used it in previous positions. Discuss any relevant experiences with user account management and permissions.
✨Show Enthusiasm for Customer Support
As a Helpdesk Technician, you'll be providing support to internal users. Convey your passion for helping others and your proactive approach to resolving their issues, whether through phone, email, or remote access tools.
