At a Glance
- Tasks: Manage key client accounts and drive revenue growth through relationship building.
- Company: SURE Solutions, a leader in onboard CCTV and safety tech for the UK bus industry.
- Benefits: Competitive salary, hybrid working, 25 days leave, and a company car.
- Other info: Opportunity for professional growth with direct access to senior leadership.
- Why this job: Join a close-knit team and make a real impact in a growing business.
- Qualifications: Experience in client management and strong communication skills required.
The predicted salary is between 32000 - 36000 £ per year.
SURE Solutions is a leading specialist provider of onboard CCTV and safety technology to the UK bus industry. We manage over 11,000 CCTV systems across nationwide bus networks and deliver approximately 1,500 new system installations annually. We are looking for a highly motivated Client Success Manager to join our Sales team, drive profitable revenue growth, and ensure excellent retention across a major national contract.
The Role
Reporting to the UK Sales Manager, you will take ownership of key national accounts. This is a hybrid role based at our office in Nottinghamshire, and the balance between office, home and travel will vary depending on the demands of the account. This role would suit a highly organised, commercially minded individual. While a background in public transport or vehicle technology is a distinct advantage, we are equally interested in candidates with excellent relationship-management fundamentals who are eager to step up, learn our technology, and take ownership of a major national contract.
Key Responsibilities:
- Relationship Management: Build and maintain long-term, high-trust relationships with key client stakeholders, buyers, and operational contacts.
- Commercial Growth: Identify and secure opportunities to grow revenue through up‑selling and cross‑selling SURE Solutions services.
- Performance Tracking: Manage contract performance against agreed SLAs and KPIs, holding regular client review meetings and providing clear reporting.
- Negotiation: Manage trading agreements, pricing reviews, and commercial terms to protect profitability.
- Cross-Functional Collaboration: Work closely with Operations, Finance, IT, and Sales Support to deliver on client requirements, including installation plans and compliance.
- Issue Resolution: Act as the primary point of contact to resolve client escalations swiftly and professionally.
- Administration & Safety: Maintain accurate client data within our CRM and promote a strong culture of health, safety, and environmental responsibility.
About You
- Proven track record of managing key or national client accounts.
- Experience within public transport, on-bus technology, or related sectors.
- Exceptional relationship-building and communication skills.
- Strong planning and organisational skills, with a solution-focused mindset.
- Self‑motivated and able to work independently to drive results.
- A full, clean UK driving licence and a willingness to travel nationally.
- Working knowledge of CCTV systems.
What We Offer
- Salary: £32k - £36k + Company car and fuel card.
- Flexibility: Hybrid working where you manage your time around account demands.
- Time Off: 25 days annual leave (excluding public holidays), plus your birthday off.
- Security: Company pension scheme and a role within a stable, growing business.
- Culture: A small, close-knit team environment with zero bureaucracy and direct access to senior leadership.
Client Success Manager in Bingham employer: SURE Solutions
SURE Solutions is an exceptional employer, offering a dynamic work environment in Nottinghamshire where you can thrive as a Client Success Manager. With a strong focus on employee growth and a close-knit team culture, we provide hybrid working flexibility, competitive salaries, and generous time off, including your birthday. Join us to build meaningful relationships and drive impactful results in the rapidly evolving bus industry while enjoying direct access to senior leadership and a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Bingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at SURE Solutions. A friendly chat can open doors!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SURE Solutions, understand their technology, and think about how your skills can help them grow. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on relationship management scenarios and how you’d handle client escalations. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role at SURE Solutions.
We think you need these skills to ace Client Success Manager in Bingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in managing key accounts and any relevant skills that align with our needs at SURE Solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and how you can drive commercial growth for us. Be genuine and let your personality come through.
Showcase Relevant Experience:If you've got experience in public transport or technology, flaunt it! Even if you don’t, focus on your transferable skills and how they can benefit our team. We love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SURE Solutions
✨Know Your Client
Before the interview, research SURE Solutions and their role in the UK bus industry. Understand their technology, especially CCTV systems, and think about how your experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Showcase Relationship Management Skills
Be ready to discuss specific examples of how you've built and maintained relationships with clients in the past. Highlight your communication skills and any successful strategies you've used to resolve issues or drive growth. This is crucial for a Client Success Manager role.
✨Demonstrate Commercial Acumen
Prepare to talk about how you've identified opportunities for upselling or cross-selling in previous roles. Think of concrete examples where you contributed to revenue growth. This will demonstrate your understanding of commercial growth, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges they face with client accounts. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
