At a Glance
- Tasks: Maintain and repair heating systems in clients' properties, ensuring safety and efficiency.
- Company: Sureserve, a leading provider of heating and hot water solutions.
- Benefits: Company vehicle, professional development support, wellbeing programmes, and enhanced leave packages.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Join a diverse team and make a real difference in people's homes.
- Qualifications: Gas & Oil qualifications required; friendly attitude essential.
The predicted salary is between 30000 - 40000 £ per year.
Sureserve is a national company offering market‑leading heating and hot water solutions across the East of England and Midlands.
Role Overview
The primary responsibility of the Heating Engineer is to maintain and repair heating systems in our clients' properties, ensuring efficient operation and safety while meeting customer satisfaction.
Key Responsibilities
- Carry out service and maintenance works on a variety of domestic properties across the region.
- Ensure high levels of customer care in dealing with clients and tenants to meet the required quality standards.
- Communicate updates and progress of work, completing the required paperwork electronically and manually.
- Adhere to all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records.
- Comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.
- Key Attributes & Requirements
- Gas & Oil qualifications are essential, including a minimum CCN1, CENWAT, HTR1, CKR1.
- Out of Hours evening and weekend cover on a rota basis is required.
- Friendly and professional attitude to build strong relationships with clients & tenants.
- Completion of all appropriate criminal and reference checks before starting work.
- Working Hours
Monday to Friday 8am–5pm (1‑hour lunch). Call‑out rota for evenings and weekend work.
What We Offer
- Company vehicle and fuel card
- Uniform & mobile device
- Support for professional qualifications
- Employee wellbeing programme, occupational health support, telephone support – counseling for staff
- Service level awarded annual leave
- Enhanced maternity & paternity packages
- Dental/Healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy – platform for development and career progression
- Employee Voice programme
- Social activities for all teams
- Sureserve Legends – celebrating our employees’ values.
EEO Statement
Sureserve is committed to creating a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them.
If you feel you need any adjustments, please contact us.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
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Heating Engineer- Gas & Oil in Stowmarket employer: SURE SERVE UK LTD
SURE SERVE UK LTD is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Domestic Heating Engineer in Colchester, you will benefit from a company vehicle, flexible working hours, and the opportunity to enhance your skills in a friendly and customer-focused environment, making it a rewarding place to build your career.
