Training & Policy Manager in Newmarket

About Sureserve Energy Services Meters: Sureserve Energy Services Meters Ltd is a subsidiary of Sureserve, specialising in installing domestic smart meters across the UK, working directly with 3 of the "Big Six" energy suppliers. As a leader in the smart metering industry, Sureserve Energy Services Meters Ltd is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Role Overview: The Training Manager is responsible for leading Sureserve Energy Services Meters technical training strategy, competence framework, and operational policy governance. The role ensures all employed engineers and Install Partners are technically competent, gas safe compliant, contract compliant, aligned to Sureserve Energy Services Meters SOPS and TOPS documentation, and continuously improving through incident-led learning. This is a dual operational and strategic role combining hands-on training delivery with ownership of the Integrated Management System (IMS) and technical policy framework across Sureserve Energy Services Meters operations.

Key Responsibilities:

• Deliver classroom and field-based training in Smart Metering, domestic gas installation, safe isolation, and contract standards.
• Provide inductions for new engineers and Install Partners.
• Conduct competence assessments, post-incident retraining, return-to-work validations, mentoring, and toolbox talks aligned to incident and audit trends.
• Maintain and govern the competence matrix (Gas Safe, Smart qualifications, contract accreditation).
• Ensure all engineers remain compliant and in-date.
• Manage progression pathways and act as technical authority for competence sign-off.
• Own and maintain SOPs, Work Instructions, Risk Assessments, Method Statements, and TOPS documentation.
• Translate regulatory and client requirements into practical procedures.
• Ensure version control, audit traceability, and consistent standards across contracts.
• Drive root cause analysis, policy updates, and targeted retraining following incidents.
• Support reductions in attributable incidents, repeat defects, audit findings, and stand-down days.
• Lead workforce "Learning from Events" communications.
• Set technical standards for Install Partners.
• Audit subcontractor competence and support mobilisation.
• Provide technical escalation support as required.

Qualifications and Key Skills Required:

• Minimum 5+ years operational experience in smart metering.
• Experience mentoring or supervising engineers, authoring technical SOPs and work instructions, supporting compliance audits.
• Strong understanding of incident investigation processes and knowledge of client governance expectations.
• Proven experience in Training, ideally within utilities, energy, or smart metering environments.
• Excellent stakeholder management, communication, and problem-solving capabilities.
• Demonstrated leadership skills, with the ability to engage effectively across operational teams and senior management.

Gas:

• Current Gas Safe Registration CCN1 MET1 (or CMA1)
• Relevant domestic gas competencies CPA1 (desirable)
• MOCOPA awareness (desirable)

Smart Metering:

• Level 2/3 Diploma in Smart Metering (Dual Fuel or relevant pathway)
• SMETS2 commissioning knowledge
• EUSR registration (desirable)
• Experience with DCC-adjacent processes (desirable)

Other:

• Safe Isolation qualification
• Level 3 Award in Education & Training (AET) (preferred)
• Assessor qualification (TAQA/CAVA) (desirable)

What we offer:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave
• Sureserve Benefits Hub, accessing over 1000's retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
• Bike2Work scheme

Reasonable Adjustments: As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.

Pre-employment Checks: Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.