At a Glance
- Tasks: Provide top-notch support for AWS environments and enhance cloud operations.
- Company: Dynamic Managed Service Provider based in London with a hybrid work model.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Join a team that values innovation and customer satisfaction while working with cutting-edge cloud technology.
- Qualifications: Experience in technical support and familiarity with AWS services required.
The predicted salary is between 45000 - 50000 £ per year.
Location: London (Hybrid working)
Salary: £45,000 - £50,000
Shift patterns available on rotation: 07:00–16:00, 08:30–17:30, 10:00–19:00
Role Overview
We are looking for a Cloud Support Engineer to provide high-quality operational support for one of our large MSP clients based in London. The role involves managing incidents, requests, monitoring, documentation, and contributing to continuous service improvement. You will work closely with customers, internal teams, and senior engineers to ensure reliable, secure, and cost-efficient cloud operations.
Key Responsibilities
- Operational Support
- Support and maintain AWS environments, ensuring stability, security, performance, and cost efficiency.
- Handle incidents, requests, and change implementations within SLA.
- Perform trend analysis, root cause investigations, and maintain a knowledge base.
- Monitoring & Automation
- Proactively monitor AWS infrastructure, respond to alerts, and assist with automation initiatives to improve efficiency.
- Client Engagement
- Assist in onboarding new customers and contribute to client meetings with insights and recommendations.
- Maintain clear, accurate documentation of environments and processes.
- Service Improvement
- Support senior engineers with optimisation, automation, and continuous improvement activities.
- Shifts & On-Call
- Participate in rotating early/day/late shifts and the on-call rota as the first point of escalation for critical issues.
Technical Skills
- Hands-on experience with AWS services and awareness of AWS Well-Architected and governance best practices.
- Proficiency with Terraform or CloudFormation (mandatory).
- Experience using monitoring tools for cloud environments.
- Basic scripting (Python, Bash) is preferred.
Candidate Profile
- Customer-focused with strong communication and problem-solving skills.
- Minimum 6 months in a technical support role, ideally within a Managed Service Provider.
- Familiarity with AWS and commitment to achieving the AWS Solutions Architect Associate certification within 3 months.
Cloud Support Engineer in Sheffield employer: Sure Exec Search
Join a dynamic and innovative team as a Cloud Support Engineer in London, where we prioritise employee growth and development through continuous learning opportunities and a supportive work culture. Enjoy the flexibility of hybrid working arrangements, competitive salary, and the chance to engage with cutting-edge cloud technologies while contributing to meaningful service improvements for our clients. Our collaborative environment fosters strong communication and problem-solving skills, making it an excellent place for those seeking a rewarding career in cloud support.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to cloud support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects, especially those involving AWS, Terraform, or automation. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AWS and any relevant technical skills. We want to see how your background aligns with the Cloud Support Engineer role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join the StudySmarter family!
How to prepare for a job interview at Sure Exec Search
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge before the interview. Familiarise yourself with the services mentioned in the job description, like EC2, S3, and RDS. Being able to discuss how you've used these services in past roles will show you're ready for the Cloud Support Engineer position.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous roles. Think about incidents you've managed, how you approached them, and what the outcomes were. This will demonstrate your ability to handle the kind of challenges you'll face in this role.
✨Get Comfortable with Automation Tools
Since the role involves automation initiatives, be ready to discuss your experience with Terraform or CloudFormation. If you’ve worked on any automation projects, highlight those experiences and be prepared to explain your thought process and the benefits achieved.
✨Engage with Client Scenarios
As client engagement is key, think about how you would approach onboarding new customers or contributing to client meetings. Prepare to discuss how you would communicate technical information clearly and effectively, as well as how you would gather insights to improve service delivery.
