At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users globally.
- Company: Join a leading strategic advisory firm known for its collaborative culture.
- Benefits: Competitive salary, discretionary bonus, and opportunities for professional growth.
- Other info: Flexible working hours with occasional on-call duties and excellent career advancement opportunities.
- Why this job: Be part of a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 35000 - 40000 € per year.
Our client, a best-in-class globally recognised strategic advisory firm, is seeking a talented ICT Support Analyst to join their growing technology team. Reporting to the SD Technical Lead, you will provide on-site, phone, email, and face-to-face support while working closely with the wider global ICT team to support users across multiple international offices.
This is an excellent opportunity for a customer-focused IT Support professional looking to develop their technical skillset within a fast-paced, collaborative, and high-performing environment. This position requires some participation in an on-call rota, including occasional weekend coverage and work outside normal business hours. All approved overtime will be compensated in line with company policy.
Role Responsibilities- Act as a first point of contact between the business and the ICT Helpdesk, delivering high-quality technical support.
- Provide initial triage and support for requests submitted through the ITSM platform, email, and phone.
- Administer and support O365 and Active Directory systems.
- Respond to user queries promptly and professionally, ensuring excellent customer service at all times.
- Diagnose and troubleshoot hardware, operating system, and application issues across Windows and macOS devices.
- Manage software installations, hardware deployments, and user access requests.
- Strong experience in administering, supporting, and deploying Windows 11 and MacOS systems.
- Skilled in O365 application support, including the complete Microsoft Office suite.
- Experience administering Active Directory environments.
- Basic networking knowledge (DNS, DHCP, TCP/IP).
- Experienced in supporting Apple devices (iPhones / iPads) using corporate MDM solutions.
- Hands-on experience with Microsoft Intune and Windows AutoPilot deployments.
- Experience supporting video conferencing and meeting room technologies.
- Knowledgeable about multi-factor authentication principles and implementation.
- Familiar with JAMF for Apple device management.
- Capable of supporting printers, scanners, and office peripherals.
- ITIL knowledge is advantageous but not mandatory.
- Customer-focused with a strong service-oriented mindset.
- Exceptional verbal and written communication skills.
- Professional and confident manner, both in person and over the phone.
- Highly organised with strong time management skills.
- A proactive and collaborative approach to problem-solving.
- Genuine passion for technology and continuous learning.
If you are passionate about this opportunity and meet the qualifications and skills outlined, we encourage you to promptly submit your CV for consideration. Please note that the duties mentioned above are not exhaustive, and the role's responsibilities may evolve in response to changing circumstances and requirements.
Information Technology Support Analyst employer: Sure Exec Search
Join a globally recognised strategic advisory firm that prioritises employee growth and development within a dynamic and collaborative work culture. As an Information Technology Support Analyst, you will benefit from competitive salary packages, a discretionary bonus, and the opportunity to enhance your technical skills while providing exceptional support to users across international offices. With a strong commitment to diversity and inclusion, this company fosters an environment where every employee can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with O365, Active Directory, and any relevant hardware troubleshooting.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about technology and how your customer-focused mindset makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since this role requires exceptional verbal and written communication, make sure your application is clear and professional. Use proper grammar and structure to demonstrate your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sure Exec Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and O365. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific tools like Microsoft Intune or JAMF that you've used.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle difficult situations and ensure user satisfaction.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on basic networking concepts like DNS, DHCP, and TCP/IP, and be prepared to explain how you would diagnose common hardware and software issues.
✨Demonstrate Your Problem-Solving Approach
Prepare to discuss your problem-solving strategies. Think of a time when you faced a challenging issue and how you approached it. Highlight your proactive and collaborative mindset, as this is key in a fast-paced environment.
