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- Tasks: Provide top-notch IT support to users across global offices, both in-person and remotely.
- Company: Join a leading strategic advisory firm known for its collaborative tech team.
- Benefits: Competitive salary, discretionary bonus, and opportunities for overtime pay.
- Other info: On-call participation required; excellent career growth potential in a diverse workplace.
- Why this job: Enhance your tech skills in a fast-paced environment while making a real impact.
- Qualifications: Experience with Windows 11, macOS, O365, and basic networking knowledge.
The predicted salary is between 35000 - 40000 £ per year.
ICT Support Analyst
Location: City of London
On-Site (5 days per week)
Salary: £35,000 - £40,000 per annum + discretionary bonus
Start Date: Immediate
Our client, a best-in-class globally recognised strategic advisory firm, is seeking a talented ICT Support Analyst to join their growing technology team.
Reporting to the SD Technical Lead, you will provide on-site, phone, email, and face-to-face support while working closely with the wider global ICT team to support users across multiple international offices. This is an excellent opportunity for a customer-focused IT Support professional looking to develop their technical skillset within a fast-paced, collaborative, and high-performing environment.
This position requires some participation in an on-call rota, including occasional weekend coverage and work outside normal business hours. All approved overtime will be compensated in line with company policy.
- Act as a first point of contact between the business and the ICT Helpdesk, delivering high-quality technical support.
- Provide initial triage and support for requests submitted through the ITSM platform, email, and phone.
- Administer and support O365 and Active Directory systems.
- Diagnose and troubleshoot hardware, operating system, and application issues across Windows and macOS devices.
- Manage software installations, hardware deployments, and user access requests.
- Strong experience in administering, supporting, and deploying Windows 11 and MacOS systems.
- Skilled in O365 application support, including the complete Microsoft Office suite.
- Basic networking knowledge (DNS, DHCP, TCP/IP).
- Experienced in supporting Apple devices (iPhones / iPads) using corporate MDM solutions.
- Hands-on experience with Microsoft Intune and Windows AutoPilot deployments.
- Experience supporting video conferencing and meeting room technologies.
- Knowledgeable about multi-factor authentication principles and implementation.
- Familiar with JAMF for Apple device management.
- Capable of supporting printers, scanners, and office peripherals.
- ITIL knowledge is advantageous but not mandatory.
Professional and confident manner, both in person and over the phone.
IT Support Analyst 1st / 2nd Line Support in City of London employer: Sure Exec Search
Contact Detail:
Sure Exec Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst 1st / 2nd Line Support in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of O365, Active Directory, and all things Windows and macOS. Practice makes perfect!
✨Tip Number 3
Show off your soft skills! Remember, being customer-focused is key in IT support. Be ready to share examples of how you've helped users in the past, whether it was over the phone or face-to-face.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace IT Support Analyst 1st / 2nd Line Support in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows 11, MacOS, and O365 support, as well as any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your customer-focused approach and any specific experiences that relate to the job description.
Show Off Your Technical Skills: In your application, don't forget to showcase your technical skills! Mention your hands-on experience with Microsoft Intune, video conferencing tech, and any knowledge of networking principles. We love seeing candidates who are confident in their abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Sure Exec Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and O365 applications. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any hands-on experience you've had with Microsoft Intune or JAMF.
✨Show Off Your Customer Service Skills
As an IT Support Analyst, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues quickly and effectively, and be ready to share those stories.
✨Understand the Basics of Networking
Familiarise yourself with key networking concepts like DNS, DHCP, and TCP/IP. You might be asked to explain how these work in relation to the support you'll provide, so having a solid grasp will definitely give you an edge.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle specific technical issues or user requests. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for this role.