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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global team.
- Company: Join a leading strategic advisory firm in the heart of London.
- Benefits: Competitive salary, discretionary bonus, and opportunities for overtime pay.
- Other info: On-site role with potential for career growth and skill development.
- Why this job: Kickstart your IT career in a fast-paced, collaborative environment with real impact.
- Qualifications: Experience with Windows 11, macOS, and O365 support is essential.
The predicted salary is between 35000 - 40000 £ per year.
Location: City of London
On-Site (5 days per week)
Salary: £35,000 - £40,000 per annum + discretionary bonus
Start Date: Immediate
Our client, a best-in-class globally recognised strategic advisory firm, is seeking a talented ICT Support Analyst to join their growing technology team.
Reporting to the SD Technical Lead, you will provide on-site, phone, email, and face-to-face support while working closely with the wider global ICT team to support users across multiple international offices. This is an excellent opportunity for a customer-focused IT Support professional looking to develop their technical skillset within a fast-paced, collaborative, and high-performing environment.
This position requires some participation in an on-call rota, including occasional weekend coverage and work outside normal business hours. All approved overtime will be compensated in line with company policy.
- Act as a first point of contact between the business and the ICT Helpdesk, delivering high-quality technical support.
- Provide initial triage and support for requests submitted through the ITSM platform, email, and phone.
- Administer and support O365 and Active Directory systems.
- Diagnose and troubleshoot hardware, operating system, and application issues across Windows and macOS devices.
- Manage software installations, hardware deployments, and user access requests.
- Strong experience in administering, supporting, and deploying Windows 11 and MacOS systems.
- Skilled in O365 application support, including the complete Microsoft Office suite.
- Basic networking knowledge (DNS, DHCP, TCP/IP).
- Experienced in supporting Apple devices (iPhones / iPads) using corporate MDM solutions.
- Hands-on experience with Microsoft Intune and Windows AutoPilot deployments.
- Experience supporting video conferencing and meeting room technologies.
- Knowledgeable about multi-factor authentication principles and implementation.
- Familiar with JAMF for Apple device management.
- Capable of supporting printers, scanners, and office peripherals.
- ITIL knowledge is advantageous but not mandatory.
Professional and confident manner, both in person and over the phone.
Sure Commercial Limited (trading as Sure Exec Search) is a proud Equal Opportunities employer and does not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics. Our Diversity, Equity, and Inclusion Policy is available on request.
1st - 2nd IT Line Support Analyst in City of London employer: Sure Exec Search
Contact Detail:
Sure Exec Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st - 2nd IT Line Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows 11 or MacOS systems. We want you to show off your skills and confidence when it counts!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and work environment will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace 1st - 2nd IT Line Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Support Analyst role. Highlight your experience with Windows 11, macOS, and O365 support, as well as any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit our team. Keep it concise but engaging!
Show Off Your Customer Focus: Since this role is all about providing top-notch support, make sure to showcase your customer service skills. Share examples of how you've helped users in the past and resolved their issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Sure Exec Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and O365. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific tools like Microsoft Intune or JAMF. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
As an ICT Support Analyst, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in past roles. Think about times when you resolved issues quickly or went above and beyond to help someone out. This will demonstrate your customer-focused approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, like diagnosing a hardware issue or managing a software installation. This will show that you're not just knowledgeable but also capable of applying that knowledge in real-world situations.
✨Understand the Company Culture
Research the company and its values before the interview. Knowing about their collaborative and high-performing environment can help you tailor your responses to align with their culture. You might even want to mention how you thrive in fast-paced settings or enjoy working as part of a team.