Admissions CRM & Data Assistant

Deliver a seamless admissions journey through expert data management and exceptional family engagement. The Admissions Team at Surbiton High School plays a pivotal role as the first point of contact for prospective families across our three schools and multiple entry points. As a team of five, we work together to deliver a welcoming, efficient, and highly informative admissions experience that reflects the school's ethos and high standards. The Admissions Data Assistant will be central to this work, supporting the team through data and CRM management, alongside wider administrative responsibilities. Together, we guide parents and pupils through every stage of the admissions journey, ensuring they feel supported, informed, and confident in their decision making.

What you'll be doing:

• Ensuring our admissions processes run smoothly, combining data accuracy with excellent service to support prospective families throughout their journey.
• Managing and maintaining accurate applicant and pupil data across HubSpot, iSAMS and other admissions systems, ensuring data quality, compliance and effective reporting.
• Supporting the end-to-end admissions process, including applications, assessments, interviews, offers, enrolments and withdrawals.
• Delivering a professional and welcoming experience for prospective families by managing enquiries and supporting admissions events across the schools.
• Creating reports, developing CRM workflows and collaborating with colleagues to continuously improve admissions processes and data management.

You're highly organised, detail-focused and confident working with data and systems, while also delivering a warm, professional service to families and colleagues. You have strong administration and data management skills, with excellent attention to detail and a commitment to accuracy. You are confident using CRM and database systems, ideally HubSpot, iSAMS or similar platforms, and can quickly learn new systems and processes. You are highly organised, able to manage multiple priorities effectively and meet deadlines in a fast-paced environment. You are a proactive team player with excellent communication skills and a passion for delivering outstanding customer service.

Working Pattern: Monday to Friday. The working pattern can be flexible and will be discussed at interview. For 37.5 hours per week: 8:00am-4:00pm or 8:30am-4:30pm. For 40 hours per week: 8:00am-4:30pm or 8:30am-5:00pm.

Salary: From £37,220 (FTE); actual salary from £33,379 (40hrs) or £31,293 (37.5hrs).

Joining Surbiton High School means becoming part of a supportive and high-performing team where your work has a genuine impact on families' first impressions of the school. Be part of a collaborative admissions team delivering a 'Gold Standard' experience. Develop your expertise in CRM systems, data management and admissions best practice. Work in a varied role combining technical data responsibilities with people-focused interaction. Contribute to a well-regarded independent school with a strong ethos and values. Play a key role in shaping an outstanding admissions journey for pupils and parents.

Surbiton High School is culturally diverse and fully committed to celebrating and respecting inclusion and diversity throughout our community. Surbiton High School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service and online/social media searches. Please note that the School reserves the right to appoint at any stage during the recruitment process.