PCN Care Coordinator

Surbiton Health Centre PCN has a membership of 3 practices, with a total patient population of just over 30,000. All three practices are situated in a single location, benefitting from a modern, purpose-built health centre that was completed 15 years ago.

We are looking for a new PCN Care Coordinator to job share with an existing member of staff, ideally working on Thursday and Friday's (with some flexibility), creating a 0.4 FTE post.

The Care Coordinator will work as a key part of the Primary Care Network's (PCN) multi-disciplinary (MDT) team.

You will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

Responsibilities

• Provide a first point of contact for patients and clinicians in coordinating patients care.
• Deal with incoming queries from patients and or their carers and other healthcare providers.
• Encourage people, their families and carers to provide feedback and engage fully in the care coordination process.
• Ensure timely follow up and action for patients from communications from community and secondary care.
• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and other primary care professionals.
• Signpost and organise appointments, follow ups or other actions to help the PCN provide high quality, compassionate care to our patient population.
• Support the PCN in coordinating all key activities including access to services, advice and information, and ensuring health and care planning is timely, efficient and patient-centred.
• Work collaboratively with other Care Coordinators across the PCN to share best practice.
• Work sensitively with patients, their families and carers to capture key information, enabling comprehensive and accurate records.
• Referral enquiries are passed on to the referrals admin team in a timely manner to deal with.
• Request prescriptions received via the online form are given to the named GP or duty doctor.
• Request fit notes with the named GP or duty doctor if urgent.
• Process appointments in response to patients recalled for Long Term Condition reviews, cervical screening, immunisations etc.
• Arrange appointments for blood tests due for medication reviews, and liaise with the named GP for any more complex patients.
• Coordination of women's health appointments for coils and implants with appropriate GPs within the practice.

Person Specification

Experience

• Minimum of 1 year of experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes
• Experience handling confidential/sensitive information
• Experience of providing advice/signposting to service users
• Experience of co-production with patients or service-users
• Experience of using technology and digital tools to support health and wellbeing
• Experience of using Clinical IT Systems (EMIS)

Knowledge and Skills

• Able to prioritise and manage own workload
• Able to work as part of a team
• Excellent communication skills, both written and verbal
• Excellent interpersonal skills
• Excellent organisational and administration skills
• Ability to build relationships with patients, their families and carer
• Knowledge of Microsoft Office suite
• Knowledge of Information Governance and data quality
• Knowledge of medical patient systems
• Understanding of health and social care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,000 to £27,000 a year Including Outer London Allowance