Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences. As an Account Manager at Supy, you will own the commercial relationship with UK and Irish accounts from handover through renewal and beyond — keeping clients healthy, identifying expansion opportunities, and turning satisfied clients into active advocates. The role is UK-based with regular travel across the UK and to Ireland. Own the commercial relationship for all UK and Irish accounts post-handover, with a clear health score for each Proactively identify at-risk accounts, particularly those in early months post-go-live, and work with the CSM to resolve issues before they become churn events Work with the sales team where expansion opportunities cross into new-logo territory within a client group Build genuine relationships with key contacts at each account, moving them from satisfied users to active advocates Maintain clean, up-to-date HubSpot records across all accounts including QBR notes, renewal dates, and expansion potential Contribute to weekly team reporting with client health and MRR movement data 3+ years in Account Management, Customer Success, or a client-facing commercial role within SaaS or hospitality tech ~ Managing a portfolio of accounts, retaining revenue, and growing MRR within an existing base ~ Commercially sharp with a clear understanding of MRR, churn risk, and account health ~ CRM-native with hands-on experience in HubSpot or a comparable platform ~ Experience working with multi-site hospitality operators — whether through software, foodservice, or an adjacent category Passion for food tech and the digital transformation of back-of-house operations
