At a Glance
- Tasks: Manage client relationships and drive growth for UK and Irish accounts in the hospitality tech sector.
- Company: Join Supy, a game-changer in restaurant inventory management with innovative technology.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of food tech.
- Other info: Dynamic role with opportunities for professional growth and building strong client relationships.
- Why this job: Be part of a transformative journey in the restaurant industry and make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, preferably in SaaS or hospitality tech.
The predicted salary is between 47250 - 57750 £ per year.
Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.
As an Account Manager at Supy, you will own the commercial relationship with UK and Irish accounts from handover through renewal and beyond — keeping clients healthy, identifying expansion opportunities, and turning satisfied clients into active advocates. This role offers strong ownership and visibility, working closely with the Country Manager, the AEs, and the product team. The role is UK-based with regular travel across the UK and to Ireland.
Key Responsibilities
- Own the commercial relationship for all UK and Irish accounts post-handover, with a clear health score for each.
- Proactively identify at-risk accounts, particularly those in early months post-go-live, and work with the CSM to resolve issues before they become churn events.
- Manage renewals and contract conversations, ensuring clients are on the right tier as their business grows.
- Handle escalations with composure, maintaining the relationship even when things go wrong.
- Identify expansion opportunities across the base — new sites, new cost centers, additional modules, and franchise rollouts.
- Manage upsell conversations from initial identification through to closed expansion deal.
- Contribute to MRR growth targets for UK and Ireland alongside the AE team.
- Work with the sales team where expansion opportunities cross into new-logo territory within a client group.
- Build genuine relationships with key contacts at each account, moving them from satisfied users to active advocates.
- Develop a referral pipeline from within the existing client base.
- Work with marketing to identify case study and testimonial opportunities across the base.
- Represent the client's voice internally, feeding product feedback, integration needs, and operational pain points to the product team.
- Maintain clean, up-to-date HubSpot records across all accounts including QBR notes, renewal dates, and expansion potential.
- Contribute to weekly team reporting with client health and MRR movement data.
Qualifications
- 3+ years in Account Management, Customer Success, or a client-facing commercial role within SaaS or hospitality tech.
- Managing a portfolio of accounts, retaining revenue, and growing MRR within an existing base.
- Owning renewal and upsell conversations commercially, not just managing relationships.
- Commercially sharp with a clear understanding of MRR, churn risk, and account health.
- A strong communicator — clear, direct, and confident.
- CRM-native with hands-on experience in HubSpot or a comparable platform.
- Resilient and self-directing with strong upward communication habits.
Preferred Attributes
- Experience working with multi-site hospitality operators — whether through software, foodservice, or an adjacent category.
- Familiarity with the UK and Irish hospitality market and its operators.
- Passion for food tech and the digital transformation of back-of-house operations.
- A natural relationship builder who can move clients from satisfied users to active advocates.
Account Manager employer: Supy
At Supy, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the restaurant industry. Our UK-based Account Manager role offers a dynamic work environment where you can thrive through meaningful client relationships, professional growth opportunities, and a culture that values your contributions. With a focus on employee well-being and a commitment to redefining restaurant operations, Supy provides a unique chance to be part of a transformative journey in hospitality technology.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Supy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Supy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Supy:Your cover letter is your chance to shine! Tell us why you want to work at Supy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Supy!
How to prepare for a job interview at Supy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
