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- Tasks: Analyze and report on Key Performance Indicators while ensuring workflow efficiency.
- Company: Join a dynamic team focused on performance management and continuous improvement.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make an impact by improving processes and fostering positive team morale.
- Qualifications: Proficiency in Microsoft Office, especially Excel and PowerPoint; driving license preferred.
- Other info: Some travel within Hounslow may be required.
Role: Performance Officer Based: Hounslow (Helpful to Drive but not essential) Full time To carry out duties and responsibilities with the regard to the management, collation and reporting of the Key Performance Indicators in accordance with the PFI Contract. To formalise processes to enable workflow efficiency, to consult and communicate with other Senior Managers and colleagues, representatives of the Client Team and SPV in regard to the procedures to be applied. To carry out internal audits to minimise non-compliance, manage the H&S admin, collate exposure hours. KEY TASKS AND ACCOUNTABILITES: * To analyse and report on Key Performance Indicators through management and review of Confirm Dashboards. * To assist the Business Manager (BM) in the effective management of all departmental performance issues. * To implement and maintain monitoring systems for all Performance Target’s through process mapping * To assist the BM in developing performance strategies to ensure the divisions continuous improvement * To assist the BM in managing non-compliance information through the Paymech including financial penalties incurred. * To attend and facilitate the Paymech meetings. * To collate the Monthly Monitoring Report from SMT and ensure its timely submission monthly. * To assist the BM in the production and submission of the Annual Service Report, Quarterly Performance Reports and Business Continuity Reports as set out in relevant Key Performance Indicators. * To assist the BM in the production of relevant performance information on time. * To assist in the effective and efficient communication of performance related issues to all departmental staff through presentations, reports, CPD’s etc. * To assist the BM in managing and communicating the MIS, new/improved processes published within TWWW/ONE intranet platforms, including improvements from EFQM assessments * Co-ordinate the Internal Audit Plan ensuring internal audit are being undertaken on time * Understand and initiate root cause analysis and support corrective action plans * Ensure the division is maintaining compliance towards its legal obligations operationally * Assist the BM in ensuring Contract Compliance. * Assist the BM in preparation of associated Audits. * To assist BM in reporting Performance Adjustments and other Non-conformances through the Report It tool. * To highlight and implement improvements as a result of findings achieved from dashboard reviews. * Compile Health and Safety Statistics and Exposure Hours. * To facilitate the introduction of new systems and monitor/review their implementation. * To actively foster a positive staff morale. * To carry out any reasonable task as requested by the BM. ADDITIONAL INFORMATION: * Knowledge of Microsoft packages, Visio, Excel, PowerPoint is essential. * A full UK driving license is preferable as it involves some travel within the London Borough of Hounslow. * At all times to adhere to company procedures with regard to H&S and where applicable to ensure all team members do likewise. * At all times to behave in a way that supports the company’s stated Vision and Values and where applicable to ensure all team members do likewise
Performance Officer employer: Supreme Recruitment
Contact Detail:
Supreme Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Officer
✨Tip Number 1
Familiarize yourself with the Key Performance Indicators (KPIs) relevant to the role. Understanding how these metrics are analyzed and reported will give you a significant advantage during interviews.
✨Tip Number 2
Brush up on your skills with Microsoft packages, especially Excel and Visio. Being proficient in these tools is essential for managing and reporting performance data effectively.
✨Tip Number 3
Prepare to discuss your experience with internal audits and compliance management. Highlight any specific instances where you've successfully minimized non-compliance or improved processes.
✨Tip Number 4
Showcase your ability to communicate effectively with various stakeholders. Be ready to provide examples of how you've facilitated meetings or presented performance-related information in the past.
We think you need these skills to ace Performance Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Performance Officer position. Highlight key responsibilities and required skills, such as experience with Key Performance Indicators and Microsoft packages.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that align with the job requirements. Emphasize your analytical abilities, experience with performance management, and any relevant auditing experience.
Craft a Strong Cover Letter: Write a cover letter that addresses how your background and skills make you a great fit for the Performance Officer role. Mention specific examples of past experiences where you successfully managed performance metrics or conducted audits.
Highlight Technical Skills: Since knowledge of Microsoft packages is essential, ensure you mention your proficiency in Excel, PowerPoint, and Visio. If you have experience with data analysis tools or dashboards, include that as well.
How to prepare for a job interview at Supreme Recruitment
✨Understand Key Performance Indicators
Make sure you have a solid grasp of what Key Performance Indicators (KPIs) are relevant to the role. Be prepared to discuss how you would analyze and report on these KPIs, as well as any experience you have with similar tasks.
✨Familiarize Yourself with Process Mapping
Since the role involves implementing and maintaining monitoring systems through process mapping, it’s crucial to understand this concept. Be ready to explain how you would approach process mapping and any tools you might use.
✨Show Your Communication Skills
The job requires effective communication with various stakeholders. Prepare examples of how you've successfully communicated performance-related issues in the past, whether through presentations, reports, or meetings.
✨Highlight Your Compliance Knowledge
Understanding compliance is key for this position. Be prepared to discuss your knowledge of legal obligations and how you would ensure that the division maintains compliance operationally.
