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- Tasks: Help families relocate their pets globally with expert advice and support.
- Company: Join Supreme Recruitment, a passionate team dedicated to pet travel.
- Benefits: Enjoy a competitive salary, holiday time, and work-from-home options.
- Why this job: Make a difference in pet owners' lives while working in a supportive environment.
- Qualifications: Love for animals, customer-focused attitude, and strong communication skills required.
- Other info: Office-based role in Crawley with opportunities for additional pay on-call.
The predicted salary is between 25000 - 27000 £ per year.
Location: Crawley (Office Based)
Salary: £25,000 - £27,000 per annum (depending on experience)
Hours: Full-time, Monday to Friday, 09:00 - 18:00 (1-hour unpaid lunch)
Holiday: 20 days + 8 bank holidays
Contract: Permanent, 3-month probation
At Supreme Recruitment, we are excited to be working with our client to find a caring, passionate, and dedicated individual to join their team of pet travel specialists. This is a wonderful opportunity for someone who has a love for animals, enjoys working in a customer-focused environment, and thrives in an organised, fast-paced role.
About the Role
As a Pet Travel Specialist, you will play an important role in helping families relocate their beloved pets to destinations across the globe. From offering expert advice and providing quotations to managing the entire travel journey, you'll ensure that every detail is carefully taken care of so that pets and their owners have a smooth, stress-free experience.
What You'll Be Doing:
- Offering clients tailored advice and providing them with quotes for relocating their pets.
- Communicating with customers daily, answering their questions and providing reassurance over the phone and via email.
- Keeping up to date with airline policies, industry standards, and destination-specific rules to ensure pets are safely relocated.
- Booking flights, preparing necessary paperwork, and ensuring all details are accurate.
- Working closely with third-party partners, including veterinary practices and boarding kennels, to ensure pets' travel arrangements are in order.
- Organising your own desk and managing your workload to ensure each customer's journey is carefully planned and executed.
- Maintaining a high level of care and empathy, as pet travel can be an emotional experience for clients.
- Building trust with clients by providing a reassuring, professional, and compassionate service.
What We're Looking For:
- Proficiency in Microsoft Word and Outlook (Excel knowledge is a bonus but not essential).
- Previous experience in the pet travel/ freight/ export/ or customs industries would be highly beneficial.
- Strong written and spoken English, with a keen eye for detail.
- A positive attitude and the ability to stay calm under pressure.
- Excellent organisational skills to manage multiple tasks at once.
- A love for animals (ideally with personal experience of owning pets) and an understanding of the concerns that pet owners may have.
- A customer-focused approach, with a genuine desire to help others and provide the best possible service.
What's in it for You:
- A competitive salary with opportunities to earn more once trained.
- A company pension scheme after your probation period.
- Some evening and weekend on-call shifts (with additional pay), which can be worked from home.
- A company laptop and on-call phone provided.
- 20 days holiday plus 8 bank holidays, to enjoy some well-earned time off.
- A friendly, supportive team who are passionate about the work they do.
If you're someone who enjoys providing outstanding customer service, has a genuine love for animals, and wants to play a part in ensuring pets are safely relocated, we'd love to hear from you.
To apply, please send your CV to . We will confirm receipt of your application via email. If you haven't heard back within 48 hours, please give us a quick call to check we've received it.
We look forward to hearing from you soon!
Pet Export Agent employer: Supreme Recruitment Ltd
Contact Detail:
Supreme Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Export Agent
✨Tip Number 1
Familiarise yourself with the pet travel industry by researching current regulations and airline policies. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your love for animals during any interactions with us. Share personal experiences or stories that highlight your passion for pets, as this will resonate well with our team and the nature of the job.
✨Tip Number 3
Prepare to discuss how you handle stressful situations. Since the role involves managing emotional clients, having examples ready of how you've provided reassurance and support in past roles will be beneficial.
✨Tip Number 4
Network with professionals in the pet travel or related industries. Engaging with others who have experience can provide valuable insights and may even lead to recommendations that could strengthen your application.
We think you need these skills to ace Pet Export Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to pet travel, freight, or export. Emphasise your love for animals and any personal experiences that showcase your understanding of pet owners' concerns.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for animals and your desire to provide excellent customer service. Mention specific skills that align with the job description, such as organisational skills and proficiency in Microsoft Word and Outlook.
Showcase Communication Skills: Since the role involves daily communication with clients, ensure your application demonstrates strong written and spoken English. Use clear and concise language in your CV and cover letter to reflect your ability to communicate effectively.
Highlight Relevant Knowledge: Mention any knowledge you have about airline policies, industry standards, or destination-specific rules related to pet travel. This will show your potential employer that you are proactive and well-informed about the field.
How to prepare for a job interview at Supreme Recruitment Ltd
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and help build a connection with the interviewer.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to help clients, as this is crucial for a position that involves reassuring pet owners during a stressful time.
✨Familiarise Yourself with Industry Standards
Research airline policies and pet travel regulations before the interview. Being knowledgeable about these topics will show that you're proactive and serious about the role, which can set you apart from other candidates.
✨Organisational Skills are Key
Be ready to discuss how you manage multiple tasks and stay organised in a fast-paced environment. You might want to share specific tools or methods you use to keep track of your workload, as this is essential for the role of a Pet Export Agent.
