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- Tasks: Handle customer interactions and manage customs clearance processes daily.
- Company: Join a dynamic Operations team focused on efficient import administration.
- Benefits: Enjoy competitive pay and opportunities for professional growth.
- Why this job: Be the key contact for customers and enhance your problem-solving skills in a supportive environment.
- Qualifications: Knowledge of import airfreight and strong communication skills are essential.
- Other info: Experience with Cargowise or Salesforce is a bonus!
The predicted salary is between 24000 - 32000 £ per year.
Location: Crawley
Pay: £28,000 to £32,000
Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.
Key Responsibilities:
- Main contact for customers
- Support customs clearance
- Confirm delivery requirements
- Monitor and communicate shipment progress
- Present and report on calls
- Resolve queries and complaints
- Ensure accurate invoicing
Requirements:
- Knowledge of import airfreight operations
- Preferred experience with CDS customs clearance
- Strong organizational and problem-solving skills
- Excellent communication abilities
- Proficiency in Microsoft Office
- Experience with Cargowise or Salesforce is a plus
Customer Service Administrator employer: Supreme Recruitment Ltd
Contact Detail:
Supreme Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with import airfreight operations and customs clearance processes. Understanding the terminology and procedures will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to manage data and reports. Consider creating sample spreadsheets or presentations to showcase your proficiency.
✨Tip Number 3
Prepare to discuss your problem-solving abilities by thinking of specific examples from your past experiences. Highlight how you resolved customer queries or complaints effectively, as this is crucial for a Customer Service Administrator.
✨Tip Number 4
If you have experience with Cargowise or Salesforce, be ready to talk about it in detail. If not, consider doing some research or even a short online course to get a basic understanding, which could give you an edge over other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and import operations. Emphasise any specific knowledge of customs clearance and airfreight operations, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your familiarity with tools like Cargowise or Salesforce if applicable, and explain how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to manage customer relationships. Use examples from previous roles to demonstrate how you've successfully handled similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at Supreme Recruitment Ltd
✨Know Your Customs Clearance
Make sure you brush up on your knowledge of customs clearance processes, especially CDS. Being able to discuss this confidently will show that you understand a key aspect of the role.
✨Demonstrate Your Communication Skills
Since the role involves handling customer interactions, be prepared to showcase your excellent communication abilities. Think of examples where you've successfully resolved queries or complaints in the past.
✨Showcase Your Organisational Skills
The job requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or projects effectively. This will highlight your ability to handle the responsibilities of the position.
✨Familiarise Yourself with Relevant Software
If you have experience with Cargowise or Salesforce, make sure to mention it. If not, do a bit of research on these tools so you can discuss how you would adapt to using them in the role.
