At a Glance
- Tasks: Provide top-notch customer support via calls and emails in a remote setting.
- Company: Join SupportYourApp, a leading global Support-as-a-Service company.
- Benefits: Enjoy a fixed schedule, remote work, and great bonuses for referrals.
- Other info: Work-life balance and responsive management focused on your growth.
- Why this job: Be part of a multicultural team and enhance your skills in tech support.
- Qualifications: Fluent in English and German, with customer support experience.
The predicted salary is between 30000 - 40000 £ per year.
Passionate about the world of tech? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do:
- Provide exceptional customer support via emails and calls
- Manage partner requests according to assigned tasks
- Handle account services, data updates, identification issues, and account closures
- Maintain clear and structured case documentation
- Collaborate with internal teams to ensure efficient issue resolution
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
- Excellent English and German skills (C1 for both spoken and written)
- Experience in customer support
- Analytical and research skills
- Strong attention to detail and reliability when handling sensitive or legal information
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Background in banking or financial services
- Experience with CRM systems
Benefits and Perks:
- Fixed schedule: Monday–Friday, 9 AM – 6 PM CET
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Remote (fluent German & English) Customer Support Consultant (remotely) in Stoke-on-Trent employer: SupportYourApp
At SupportYourApp, we pride ourselves on being a People First organisation that fosters a vibrant and inclusive work culture. As a Remote Customer Support Consultant, you will enjoy the flexibility of working from home while receiving comprehensive training and support to enhance your skills. With a focus on employee growth and a commitment to work-life balance, we offer a unique opportunity to thrive in a multicultural environment, all while contributing to the success of leading tech companies worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Remote (fluent German & English) Customer Support Consultant (remotely) in Stoke-on-Trent
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for advice or referrals. You never know who might have a lead on that perfect Customer Support Consultant role!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with friends. This will help you feel more confident when discussing your customer support experience and how you handle tricky situations.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest customer support tools and CRM systems. Mentioning these during your conversations can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at SupportYourApp!
We think you need these skills to ace Remote (fluent German & English) Customer Support Consultant (remotely) in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Language Skills:Since we’re looking for fluent German and English speakers, make sure to highlight your language proficiency right at the top of your CV. Use examples that showcase your ability to communicate effectively in both languages, especially in a customer support context.
Tailor Your CV to the Role:Don’t just send out the same CV for every job. Take a moment to tweak yours to match the Customer Support Consultant role. Highlight relevant experience, especially in tech or customer service, and mention any CRM systems you’ve worked with. We love seeing how you fit into our world!
Keep It Clear and Concise:When writing your application, clarity is key! Use bullet points for easy reading and keep your sentences short and to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at SupportYourApp
✨Brush Up on Your Language Skills
Since the role requires fluent English and German, make sure to practice both languages before the interview. Try to engage in conversations or write emails in both languages to boost your confidence and fluency.
✨Know the Company Inside Out
Research SupportYourApp thoroughly. Understand their services, values, and the tech industry they operate in. This will not only help you answer questions better but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer support scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your analytical skills and attention to detail.
✨Get Comfortable with Tech Tools
Familiarise yourself with CRM systems and any other tech tools that might be relevant to the role. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
