At a Glance
- Tasks: Provide top-notch customer support via calls and emails in a remote setting.
- Company: Join a leading SaaS company with a diverse, inclusive culture.
- Benefits: Fixed schedule, remote work, bonuses, and paid training.
- Other info: Enjoy a supportive environment focused on your growth and development.
- Why this job: Be part of a global team and enhance your skills while working from home.
- Qualifications: Fluent in English and German, with customer support experience.
The predicted salary is between 30000 - 40000 £ per year.
Passionate about the world of tech? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do:
- Provide exceptional customer support via emails and calls
- Manage partner requests according to assigned tasks
- Handle account services, data updates, identification issues, and account closures
- Maintain clear and structured case documentation
- Collaborate with internal teams to ensure efficient issue resolution
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
- Excellent English and German skills (C1 for both spoken and written)
- Experience in customer support
- Analytical and research skills
- Strong attention to detail and reliability when handling sensitive or legal information
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Background in banking or financial services
- Experience with CRM systems
Benefits and Perks:
- Fixed schedule: Monday–Friday, 9 AM – 6 PM CET
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Remote (fluent German & English) Customer Support Consultant (remotely) in Stirling employer: SupportYourApp
As a leading player in the tech industry, we pride ourselves on fostering a vibrant and inclusive work culture that values diversity and innovation. Our remote Customer Support Consultant role offers not only competitive benefits and flexible working arrangements but also ample opportunities for personal and professional growth in a supportive environment. Join us to be part of a team that prioritises your development while you help shape the future of technology from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Remote (fluent German & English) Customer Support Consultant (remotely) in Stirling
✨Tip Number 1
Get your research game on! Before you apply, dive into the company’s website and social media. Understand their values, culture, and what they’re all about. This will help you tailor your approach and show them you’re genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it could give you an inside edge when it comes to interviews!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote (fluent German & English) Customer Support Consultant (remotely) in Stirling
Some tips for your application 🫡
Show Off Your Language Skills:Since we’re looking for fluent German and English speakers, make sure to highlight your language proficiency right at the top of your CV. Use examples that showcase your ability to communicate effectively in both languages, especially in a customer support context.
Tailor Your CV to Us:Don’t just send a generic CV! Take a moment to tailor it to the role by including relevant experience in customer support and any tech-related skills. We want to see how you can contribute to our team, so make it clear why you’re the perfect fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there, which can help you tailor your application even more!
How to prepare for a job interview at SupportYourApp
✨Brush Up on Your Language Skills
Since the role requires fluent German and English, make sure to practice both languages before the interview. Try to engage in conversations or write emails in both languages to boost your confidence and fluency.
✨Know the Company Inside Out
Research SupportYourApp thoroughly. Understand their services, values, and the tech industry they operate in. This will not only help you answer questions better but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer support scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your analytical skills and attention to detail.
✨Get Comfortable with Tech Tools
Familiarise yourself with CRM systems and any other tech tools that might be relevant to the job. Being tech-savvy will give you an edge and show that you're ready to hit the ground running in a remote environment.
