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- Tasks: Lead the launch of an innovative IT product, guiding it from concept to market.
- Company: Join SupportYourApp, a global leader in outsourced customer support since 2010.
- Benefits: Enjoy fully remote work flexibility, competitive pay, and potential stock options after 9 months.
- Why this job: Be at the forefront of innovation, shaping products that redefine industry standards.
- Qualifications: Fluent in English with proven Product Management experience in tech or e-commerce.
- Other info: We value diverse backgrounds and offer a supportive, inclusive work environment.
The predicted salary is between 43200 - 72000 £ per year.
Looking for a Product Manager to lead the launch of a groundbreaking IT product aimed at redefining industry standards. In this role, you will combine your technical expertise and strategic vision to guide the product from concept to market. You will develop a comprehensive product strategy that addresses emerging technologies and clients' needs, ensuring our new offering exceeds market expectations.
As a Product Manager, you will:
- Define and Execute Product Strategy: create a visionary product roadmap that aligns with company goals and evolving customer needs. Continuously refine strategic direction based on industry trends, market research, and user feedback.
- Drive Cross-Functional Collaboration: coordinate across development, marketing, sales, and design teams to ensure seamless execution, timely delivery, and a strong product-market fit.
- Make Informed, Data-Driven Decisions: utilize customer insights, analytics, and behavioral data to prioritise features, validate product hypotheses, and enhance user experience.
- Foster Innovation and Execution: identify opportunities for market disruption and lead the ideation, prototyping, and iterative release of new features and capabilities.
- Enable Scale and Growth: contribute to go-to-market strategies, user acquisition efforts, and long-term business scaling initiatives to support ongoing product success.
Requirements:
- Fluency in English (C1+)
- Proven experience in Product Management within the tech or e-commerce sectors
- Background in launching products from zero to market readiness
- Entrepreneurial mindset with strong ownership and initiative
- Excellent communication and collaboration abilities
- Demonstrated data literacy and analytical thinking in decision-making
- Ability to balance long-term strategic goals with short-term delivery priorities
Preferred Qualifications:
- Experience with platforms such as Amazon or Shopify
- Familiarity with AI/ML technologies and their applications in SaaS
- Successful track record in scaling product lines or business units
Bonus Points:
- Influence on the direction of a fast-growing product
- Competitive USD-based compensation
- Potential stock options after 9 months
- Fully remote work flexibility
- Opportunity to work at the intersection of innovation, leadership, and technology
Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support, with 8 hubs around the globe. We treat our team like our clients, offering unlimited care, an individual approach, and a positive experience. We welcome people from various backgrounds and experiences.
Send your CV in English, highlighting your outstanding skills!
Senior Product Manager employer: SupportYourApp
Contact Detail:
SupportYourApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in product management, especially within the tech and e-commerce sectors. This will not only help you understand the landscape but also allow you to speak confidently about how your experience aligns with the company's goals during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched products from concept to market. Highlight your strategic thinking and data-driven decision-making skills, as these are crucial for the Senior Product Manager role.
✨Tip Number 4
Showcase your understanding of AI/ML technologies and their applications in SaaS. Being able to articulate how these technologies can enhance product offerings will set you apart from other candidates and demonstrate your forward-thinking approach.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially in tech or e-commerce. Emphasise your achievements in launching products and any entrepreneurial initiatives you've taken.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision and technical expertise. Discuss how your background aligns with the company's goals and how you can contribute to redefining industry standards.
Showcase Data-Driven Decision Making: In your application, provide examples of how you've used data analytics to inform product decisions. Highlight specific instances where your insights led to successful outcomes.
Demonstrate Cross-Functional Collaboration: Illustrate your experience working with diverse teams such as development, marketing, and sales. Mention any successful projects where collaboration was key to achieving product-market fit.
How to prepare for a job interview at SupportYourApp
✨Showcase Your Product Management Experience
Be prepared to discuss your previous roles in product management, especially any experience launching products from concept to market. Highlight specific examples where you defined product strategies and how they aligned with company goals.
✨Demonstrate Cross-Functional Collaboration Skills
Since this role requires working closely with various teams, share examples of how you've successfully collaborated with development, marketing, and sales teams in the past. Emphasise your ability to coordinate efforts for a seamless product launch.
✨Emphasise Data-Driven Decision Making
Prepare to discuss how you've used data and customer insights to inform your product decisions. Be ready to provide examples of how analytics have shaped your product features and improved user experience.
✨Foster a Mindset of Innovation
Talk about your approach to identifying market opportunities and fostering innovation within your team. Share instances where you've led ideation sessions or prototyping efforts that resulted in successful product features.
